What's going on with my Windows ** Pro?

GetHuman-the_lase's customer service issue with MSN from May 2018

Help with my MSN issue
The issue in GetHuman-the_lase's own words
Get my down load that I paid for and the key I need to activate it. ... Paid for Windows ** Pro On May ** ****. Did not get a key code sent to my E-Mail or a download app. Made purchase though MSN Store. Either send me the above or cancel order and credit my Chase Credit Card back. I only got a partial down load and then it stopped.
Not down loading Windows ** Pro and giving me a key number to activate.
Give me the product Windows ** Pro that I have already paid for.
Been with MSN for over ** years.
Yes I have sent several E-Mails to what is going on. With no response.*My credit card has been charged for what I ordered.
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MSN

Windows ** Pro
Customer service issue
Reported by GetHuman-the_lase
May 23rd, 2018 - 6 mons ago
I have an issue with MSN too
Fixed
Seen by 9 customers so far
Similar issue to 592 others
0 customers following this
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Timeline
GetHuman-the_lase started working on this issue
May 23rd 5:47pm
GetHuman-the_lase shared this issue with others over email
May 23rd 5:48pm
GetHuman-the_lase indicated the issue is not fixed yet.
May 23rd 5:51pm
GetHuman-the_lase indicated the issue is not fixed yet.
May 24th 6:49pm
GetHuman-the_lase indicated the issue is not fixed yet.
May 24th 7:09pm
GetHuman-the_lase indicated the issue is not fixed yet.
Jun 5th 6:42pm
GetHuman-the_lase indicated the issue is not fixed yet.
Jun 5th 7:07pm