Lyft Customer Service Issues

As a former Lyft driver, I currently have the funds from my PUA unemployment to settle my outstanding balance. Unfortunately, I no longer have access to my old email or phone number to log into the system. Could you please send me an invoice along with my account information and employment dates so I can make the payment today? Old Phone Number: [redacted] New Phone Number: [redacted] Email: [redacted] Thank you, K. Hunter

While waiting for a Lyft driver, the app requested access to my camera, citing it needed to check if I was wearing a face mask. I prioritize my privacy and refuse to grant apps access to my camera. Unfortunately, this led to the Lyft driver not showing up, causing frustration. I later received an email implying I didn't follow health safety guidelines, which I found unfair. My adherence to safety measures should not be judged based on camera access. This experience has pushed me to switch to Uber going forward due to the inconvenience faced with Lyft.

I scheduled a ride for a 9 p.m. pick-up, but the driver never showed up despite several updates on the arrival time. This caused me to miss my Greyhound bus and lose out on my ticket without a refund. I was also charged for the ride and the pending hold fee is adding to my financial loss. If I had known earlier about the lack of available drivers, I would have made alternative arrangements. I am now facing a total loss of $60 and waiting for the pending $48 hold to be released. Can you please address this situation and provide a resolution?

I waited for my Lyft driver for 35 minutes in 40-degree weather. I was in my driveway with bright red hair and a bright orange jacket when he drove right by me in his black Ford Fiesta. I could see his photo through the windshield and also the one sent to me. When he said I missed my ride and tried to charge me $10, I will have to dispute that with my bank due to the poor customer service experience.

On Saturday, December 26, [redacted], at approximately 6:14 pm, I was scheduled for a ride that was supposed to cost under $7.00 to my apartment. The app showed the driver in a black Kia Optima was going to arrive in 2-3 minutes. After waiting for 30 minutes and the driver didn't show, I waited a total of 1 hour and 10 minutes at QT's Kitchen on [redacted] Whiterhorse Rd in Greenville, SC for a ride to [redacted] Whitehorse Road #12, Greenville, SC. Since my phone died, I had to use the store phone to call a local cab as the driver never arrived. I noticed I was charged a $5.00 cancellation fee, which I believe is unfair, so I am requesting a refund of that amount promptly. It was frustrating to wait in the heat for a driver who never appeared, and I hope this issue can be resolved.

I attempted to book a Lyft ride three times, and each time, no cars were available for the same trip. Despite this, the app kept trying unsuccessfully and eventually asked me to try again later. I was charged by Lyft all three times I tried to book, despite not receiving any service due to the unavailability of cars. How can I get a refund for these three charges since no rides were provided?

The driver arrived while we were at the hotel entrance, so I approached to inquire about space for our luggage in the trunk. Just to clarify, I never entered the vehicle; I only opened the back door to ask about the storage space. Before returning inside to gather our belongings, the driver departed. As I posed my question through the open back door, I had my jacket covering my face to ensure safety due to the ongoing health measures.

I was outside waiting for our Lyft driver with a lot of luggage. As I approached the car to ask about trunk space, I had my face covered by my jacket due to smoking. I explained we had masks inside. While we were gathering our belongings, the driver left and charged us. I want to clarify that I never entered her car.

Hello, I wanted to share an experience I had with a recent Lyft ride on Christmas Eve, 12-24-20. A ride was booked by my daughter, Jacqueline Orr, from [redacted] Edgemont St., Phila. Pa. [redacted] to [redacted] Letterly St., Phila., Pa. [redacted] around 8:45-8:50. Unfortunately, during my exit from the vehicle in heavy rain, a blue T-shirt with the decal "Sean Daly" belonging to a friend, and a pair of slippers may have been left in the Lyft driver's trunk or on the street. The sentimental value of the shirt to my friend prompted me to seek help in retrieving it without my daughter incurring a retrieval fee. I can be reached at [redacted], my daughter at [redacted], or the items can be dropped off at [redacted] Edgemont St. where the ride commenced. I appreciate any assistance in returning these items. Thank you for your help!

Subject: Issue with Lyft Ride Charges I recently attempted to use Lyft to book a ride, but due to an error, I had to cancel the ride before it took place. Despite confirming the cancellation via text messages, I was still charged $6.82 for the ride that never occurred. I have verified the charge with my bank, and it has already been deducted from my account. I kindly request a refund for this erroneous charge. For any additional inquiries, please contact me via email. Thank you.

Good afternoon, my name is Sandra Bardales. On December 9th, a clinic sent me a lift and unfortunately, I left my car and apartment keys in it. I want to recover them and ask you to try to contact the driver. I only know his name is Alfred and his car plate number is PZPV70. Please tell the gentleman that if he has my keys, to return them to me or take them to Alliance Spine Joint clinic in Hallandale Beach, Florida, where he dropped me off. You can also call me at [redacted] to arrange for the return of my keys. Please help me, I have tried many ways to communicate my problem and have not had any resolution. My address is [redacted] NW 42nd St, Coral Springs, FL [redacted].

Necesito que se comuniquen conmigo por favor. Estoy muy frustrada porque dejé mis llaves olvidadas en un Lyft. Mi número de teléfono es [redacted]. Tengo la placa del conductor y su nombre es Alfred, es de Haití. La placa de su auto es PZPV70, un Honda Odyssey. Por favor, ayúdenme a localizar mis llaves, tal vez él las tenga guardadas. Estaré esperando su respuesta. Muchas gracias.

I accidentally left my phone in the Lyft driver's vehicle, and currently, I can't access my app without it. Unfortunately, I don't have a job to receive incoming calls. This situation is making it difficult for me to access my bank account and email, but I'm sharing my details for reference: Name: Calvin B Sutton Email: [redacted] Phone: [redacted] Wells Fargo Debit Card: XXXX [redacted] Address: 1 Hazel Knoll Cir apt. [redacted], Asheville NC [redacted] Please, can you relay to the driver that I am looking to recover my phone and I am willing to pay for its return? Any assistance would be greatly appreciated. Thank you for your help.

I ordered a ride at around 11:15 am and was informed that Jorge in a Kia Optima 7KRR136 was on the way. After waiting for 10 to 15 minutes, I was messaged that he had arrived, but he was nowhere in sight near the LaGrange and Sepulveda intersection, where I was waiting. When I called Jorge, he inquired about my location and destination, assured me he was coming, but never arrived. To top it off, I was charged a $5 no-show fee. I have recorded our call as evidence. I request a refund of the $5 fee and likely won't be utilizing Lyft services in the future.

I left my phone in the Buick Encore that dropped me off at [redacted] Wabash Ave in South Holland. Derron was my driver on a Buick Encore. Please contact him at [redacted] ASAP. I need my phone to go to work in the next hour. I have been trying to call, but it goes to voicemail. Derron drove off quickly as soon as I closed the door, which was dangerous. Please have him return my phone. My name is Nyiema Smith.

About a week ago, I had to pay $15 to get home from work after waiting for a ride while multiple drivers drove past my location. Today, I faced a similar issue where the app did not populate the correct address despite standing in the same spot each time. Instead of the usual 10-15 minute wait with the ride, I waited 25-35 minutes. The fares have been inconsistent; for instance, today's ride cost $11 when it should have been around $10, and previously, it was $15 instead of the usual $10. These differences occurred when travelling the same route within a close distance. It's important that these app issues are resolved promptly.

Estoy disputando un cargo que no reconozco. Ha pasado mucho tiempo sin recibir respuesta de su parte por teléfono. Me están cobrando por un viaje a un lugar al que no me llevaron. Expliqué la situación y parece que no me entienden. Me dejaron en la calle 10 de la gove en East Boston, no en el aeropuerto. No voy a pagar por un viaje que no hice al aeropuerto. El conductor me dejó en la calle 10 de la gove, no en el aeropuerto. Tuve que pedirle que finalizara el viaje manualmente. Ahora veo que me cobran por un viaje al aeropuerto que nunca ocurrió. Mi viaje fue a la calle 10 de la gove en East Boston, no al aeropuerto. Por favor, resuelvan esto y ajusten el cargo correctamente. No viajé al aeropuerto, mi destino fue la calle 10 de la gove.

Hello, I am contacting you regarding our mobile phone account ending in [redacted] and email [redacted] I am inquiring about the current hours of operation for service in Auburn, NY and the availability of drivers for 2 am weekday pickups in the area. Additionally, could you please explain the process for scheduling a ride in advance and ensuring that once scheduled, a driver will arrive? We had a scheduled pickup on Jan 6, [redacted], at 2:00-2:15 am. Unfortunately, despite receiving an indication in the app that the ride was on the way, the driver never arrived, and no car or driver information was provided. This lack of assignment even after scheduling ahead has left us concerned. For our account, we require a 2 am pickup every Monday to Friday, and we are hoping to rely on a Lyft driver at this time with a guarantee of a safe and timely pick-up. Is it possible to arrange for a dedicated driver for this time slot? I have noticed that Uber's app informs users when no cars are available for scheduled times. Does Lyft offer a similar notification feature? We would greatly appreciate the opportunity to utilize Lyft in Auburn, NY by scheduling rides in advance with the assurance of a confirmed pick-up. Not knowing if a ride will arrive at the scheduled time has resulted in inconveniences, especially during the early hours of the morning in winter. If possible, I would appreciate a direct conversation on this matter. Please reach out to us at [redacted] as the number ending in [redacted] is unavailable this week.

Hello, I represent a nonprofit organization in Austin focused on affordable housing. We oversee six living complexes in the area. We are exploring the possibility of partnering with Lyft to offer rides for our hundreds of residents to reach their vaccination appointments. We are looking into the logistics of arranging a special code for residents to use when scheduling their rides. Ideally, we would like the organization to be invoiced monthly for these rides so residents do not have to cover the cost themselves. Your assistance in this matter is greatly appreciated. Please feel free to contact me at [redacted] if necessary. Best regards, Nikki K. Corporate Engagement Manager Foundation Communities Email: [redacted] Office: [redacted] Mobile: [redacted]

Today, at the end of my scheduled time, the app assigned me rides that were farther away than expected, causing me to exceed my intended time limit. Consequently, the app continued to assign rides that I had to cancel in order to regain control of the situation. This led to a decrease in my acceptance rate. I request that the cancellations be erased from my record to restore my acceptance rate to 93%. Additionally, this situation made me 13 minutes late getting home, which was frustrating. However, my priority is to rectify the impact on my acceptance rate. Thank you.