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Lush.com Customer FAQ

Top Answers & How-to Guides

What is Lush.com's Phone Number?

The question we are asked most often is about how to talk to Lush.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

To create an account on Lush.com, click on the "Account" icon located in the top right corner of the homepage. You will be taken to...

What is the Lush Rewards program?

The Lush Rewards program is a loyalty program offered by Lush.com that allows customers to earn points on their purchases. These points...
Ask any question you have about Lush.com customer service, get an answer now.
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Account Management

How do I create an account?

To create an account on Lush.com, click on the "Account" icon located in the top right corner of the homepage. You will be taken to...
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Order Tracking

How do I track my order?

To track your order, simply log in to your Lush account and navigate to the "Order History" section. From there, you will be able to...
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Subscription Services

How can I subscribe to your newsletter?

To subscribe to our newsletter, simply visit our website and look for the newsletter sign-up option. Enter your email address and any...
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Company Information

What is Lush.com?

Lush.com is the official online platform of Lush, a renowned retailer of handmade cosmetics and personal care products. It offers customers...
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Payment Methods

What payment methods do you accept?

At Lush.com, we accept a variety of payment methods to ensure a convenient and secure shopping experience. You can make purchases using...
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Shipping

Do you offer international shipping?

Yes, we offer international shipping to several countries worldwide. At Lush.com, we understand that our customers come from all corners...
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Return Policy

What is your return policy?

We aim to make your shopping experience at Lush.com hassle-free. If you're not satisfied with your purchase, our return policy allows...
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Product Information

Are your products cruelty-free?

Yes, all of our products at Lush.com are cruelty-free. We firmly believe in the importance of ethical practices and do not test our...
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Do you have any vegan options?

Yes, at Lush.com, we are proud to offer a wide range of vegan options. We understand the importance of choosing cruelty-free and ethically...
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Gift Cards

Can I redeem gift cards online?

Yes, you can easily redeem gift cards online at Lush.com. Simply select the desired items and add them to your shopping cart. During...
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Rewards Program

What is the Lush Rewards program?

The Lush Rewards program is a loyalty program offered by Lush.com that allows customers to earn points on their purchases. These points...
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Help me with my Lush.com customer service issue

Ask any question you have about Lush.com customer service. We will do our best to get you answers right away.
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