What is your return policy?

We aim to make your shopping experience at Lush.com hassle-free. If you're not satisfied with your purchase, our return policy allows you to return any unused or unopened products within 30 days of delivery for a refund. Simply contact our customer care team to initiate the return process and obtain a return authorization. Please ensure that items are in their original packaging and accompanied by proof of purchase. Please note that due to hygiene reasons, we cannot accept returns on certain products such as bath bombs, shower gels, and cosmetics unless they are faulty. If you receive a damaged or defective item, reach out to our team immediately, and we will resolve the matter promptly. Our goal is to ensure your complete satisfaction with our products and service.