While playing 'Masterpiece' today the screen flashed and my progress was reset. These...

GetHuman-erictel's customer service issue with Lumosity from April 2020

Help with my Lumosity issue
The issue in GetHuman-erictel's own words
While playing 'Masterpiece' today the screen flashed and my progress was reset. These types of errors happen almost every time I play. As a result I do not use Luminosity much these days. It is unlikely I will continue to subscribe if this isn't fixed. My educated guess is that it has to do with Adobe Flash.**The solution is to convert to HTML *. If Luminosity is not planning on doing so, I will not continue to subscribe.**I would imagine that you're aware that Adobe flash support ends in December.**A very frustrated Eric Tellefsen

GetHuman-erictel did not yet indicate what Lumosity should do to make this right.

How GetHuman-erictel fixed the problem
I not able to fix it. each day a different app suffers the same fate - or worse
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Lumosity

Customer service issue
Reported by GetHuman-erictel
Apr 14th, 2020 - 6 months ago
Fixed
GetHuman-erictel shared how to fix
Seen by 17 customers so far
Similar issue to 224 others
0 customers following this
Items needed
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Timeline

GetHuman-erictel started working on this issue
Apr 14th 4:17pm
GetHuman-erictel indicated the issue is not fixed yet.
Apr 15th 5:07pm
GetHuman-erictel indicated the issue is not fixed yet.
Apr 15th 5:10pm
GetHuman-erictel confirmed the issue is fixed. Hooray!
Apr 15th 7:09pm
GetHuman-erictel indicated the issue is not fixed yet.
Apr 15th 7:14pm
GetHuman-erictel confirmed the issue is fixed. Hooray!
Apr 15th 7:15pm

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