I have cancelled my account and asked for a return label and refund, but the company ha...

GetHuman5526857's customer service issue with Luminess Air from December 2020

Help with my Luminess Air issue
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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman5526857's own words
I have cancelled my account and asked for a return label and refund, but the company has not cancelled anything. They continue to bill me, ship extra makeup and have not sent a return label or issued a refund.

GetHuman5526857 did not yet indicate what Luminess Air should do to make this right.

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Luminess Air

Customer service issue
Reported by GetHuman5526857
Dec 6th, 2020 - 9 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 82 others
0 customers following this

Timeline

GetHuman5526857 started working on this issue
Dec 6th, 2020 10:37am
GetHuman5526857 indicated the issue is not fixed yet.
Dec 6th, 2020 10:37am
GetHuman5526857 indicated the issue is not fixed yet.
Dec 6th, 2020 10:37am
GetHuman5526857 indicated the issue is not fixed yet.
Dec 6th, 2020 10:37am
GetHuman5526857 indicated the issue is not fixed yet.
Dec 6th, 2020 10:37am
GetHuman5526857 indicated the issue is not fixed yet.
Dec 6th, 2020 10:37am
GetHuman5526857 indicated the issue is not fixed yet.
Dec 6th, 2020 10:37am
GetHuman5526857 indicated the issue is not fixed yet.
Dec 6th, 2020 10:37am
GetHuman5526857 indicated the issue is not fixed yet.
Dec 6th, 2020 10:37am