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Lulus.com Customer FAQ

Top Answers & How-to Guides

What is Lulus.com's Phone Number?

The question we are asked most often is about how to talk to Lulus.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the Lulus rewards program?

The Lulus rewards program is a loyalty program designed exclusively for our valued customers. By joining the program, you can earn...
Ask any question you have about Lulus.com customer service, get an answer now.
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Order Tracking

How can I track my order?

You can track your order by either logging into your Lulus account or using the tracking information provided in your shipping confirmation...
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Promo Codes

How do I apply a promo code at checkout?

To apply a promo code at checkout on Lulus.com, simply enter the code in the "Promo Code" field during the checkout process. Make sure...
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Shipping

How long does shipping take?

At Lulus.com, we strive to provide you with a seamless shopping experience. The shipping time frame largely depends on the shipping...
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International Shipping

Do you offer international shipping?

Yes, Lulus.com offers international shipping to over 200 countries worldwide. We understand that fashion knows no boundaries, and we...
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Return Policy

What is your return policy?

Our return policy allows customers to return eligible items within 30 days of the delivery date for a full refund. We accept returns...
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Order Management

Is it possible to cancel an order?

Yes, it is possible to cancel an order on Lulus.com. If you wish to cancel your order, please contact our customer support team as...
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Can I change or update my shipping address?

Yes, you can change or update your shipping address at Lulus.com. If you need to make any changes to your shipping address after placing...
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Gift Cards

Do you offer gift cards?

Yes, we offer gift cards at Lulus.com! Our gift cards make the perfect present for any fashion-forward individual. Whether you're celebrating...
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Payment Methods

What payment methods do you accept?

At Lulus.com, we accept a variety of payment methods to cater to our customers' convenience. You can securely make your purchase using...
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Discounts

Are there any discounts or promotions available?

Yes, Lulus.com offers various discounts and promotions on their website. Customers can sign up for their email newsletter to receive...
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Rewards Program

What is the Lulus rewards program?

The Lulus rewards program is a loyalty program designed exclusively for our valued customers. By joining the program, you can earn...
Read more

Help me with my Lulus.com customer service issue

Ask any question you have about Lulus.com customer service. We will do our best to get you answers right away.
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