Ticket Numbers: (E-tickets) *************C**Travel Agent: Mirus Dove Travel & Tours Ltd...

GetHuman-orbyalum's Refund a Charge issue with Lufthansa from May 2021

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The issue in GetHuman-orbyalum's own words
Ticket Numbers: (E-tickets) *************C**Travel Agent: Mirus Dove Travel & Tours Ltd (Phone No-**** **********)*Amount paid: $**** (Six Hundred and twenty dollar ...****,***.**)*Destination: Toronto (Canada) - Frankfurt (Germany) - Abuja (Nigeria)*Date Scheduled for Departure: Monday,**th May ***** With the extension of travel ban by Canada in April coupled with uncertainties regarding the covid-** pandemic which has kept many Nigerians from re-entry into Canada, I decided to cancel my trip to Nigeria. Moreso, I do not have any plan to travel to Abuja in the next one year because my PFA has permitted me to do my biometrics online, which was the reason for my proposed travel.*I called the travel agent who procured the Lufthansa ticket on my behalf but she said Lufthansa neither allows ticket cancellation nor give refunds except in the case of death.As the discussion went on day after day since the April **, **** announcement,she said I should pay Fifty three thousand Naira ()******) to Lufthansa to shift the ticket.*With the copy of the said ticket, my relative went to the Lufthansa Churchgate office in Abuja, where the staff told him that I cannot get a refund from Lufthansa because my ticket wasn't got directly from their office. I have also looked through Lufthansa website and I saw tickets could be refunded either by Lufthansa or its approved travel agent.*For me, I am holding a Lufthansa ticket and the agent is an approved Lufthansa agent and my payment went into Lufthansa account and not into the agent's account. * Please advise appropriately to enable me know the next course of action. Thank you.

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Lufthansa

Refund a Charge issue
Reported by GetHuman-orbyalum
May 8th, 2021 - a year ago
Not resolved
Seen by 21 customers so far
Similar issue to 1601 others
0 customers following this

Timeline

GetHuman-orbyalum started working on this issue
May 8th, 2021 2:00am

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