I was stranded in Franfurt airport going from Stuttgart to Franfurt and the Dallas Tx...

GetHuman-samtorab's customer service issue with Lufthansa from September 2019

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The issue in GetHuman-samtorab's own words
I was stranded in Franfurt airport going from Stuttgart to Franfurt and the Dallas Tx. I am disabled and made arrangement when I booked my flight to have assistance between flights . Lufthansa representative never showed up at my gate in Franfurt , I almost missed my flight and was running low on oxygen . Finally ** minutes after I landed from Stuttgart in Franfurt , a gentleman from a different airline helped me , but took me to the wrong gate , but another lady put me on a cart and took me to the correct gate . I barely made the flight . Now the problem in had was o suppose to recharge my battery at the airport for my * hour lay over , but waiting for Lufthansa representative did not give me a chance to recharge . I would like for Lufthansa to please care for the elderly and disabled persons in a correct way and not to forget about them . Also I will leave it up you Lufthansa to make is right for me by maybe issue me a coupon or credit what ever you think is fair to you and me , Sincerely Leila Torabli

GetHuman-samtorab did not yet indicate what Lufthansa should do to make this right.

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Lufthansa

Customer service issue
Reported by GetHuman-samtorab
Sep 21st, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 6135 others
0 customers following this

Timeline

GetHuman-samtorab started working on this issue
Sep 21st, 2019 5:15am

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