I, John G. Mead, booked reservations through Member Travel Privileges, a subsidiary age...

GetHuman3615803's Refund a Charge issue with Lufthansa from September 2019

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The issue in GetHuman3615803's own words
I, John G. Mead, booked reservations through Member Travel Privileges, a subsidiary agency with USAA, on May *, ****. These reservations were for a round trip to Munich, Germany for myself and my wife, Ingeborg L. Mead. The flight dates were August *, ****, and a return date of August **, ****. The flight originated from Springfield, MO, on UA ****, from Springfield to Chicago, and onward to Munich on flight LH ****. The return flight from Munich on the **nd was LH **** to Chicago, with a continuing flight to Springfield on UA ****. Airline confirmation for Lufthansa was PBLC*I, and E-tickets ************* and ************* were issued. We contacted Lufthansa directly for reserved seats with additional legroom, as I am a lower right leg amputee. They reserved outgoing flight seats ** H and K on LH **** and return flight seats ** D and E on LH ****. The trip to Munich went without a hitch and the flight was wonderful. However, the return flight was a nightmare, our reserved seats were not in the computer, the gate supervisor, Herr Passaeur, rude and completely unaccommodating. Further more, my wife and I did not get joining seats, let alone sufficient legroom to meet my need. The aircraft round out of meal selections for the section we were seated in, further making our trip home unenjoyable. Though we paid $***.** for the seat reservations, and technically I am only due $***.** for unfulfilled seating, I feel that reimbursement for our return flight would be in order. I base that assertion on the fact that I have sent numerous emails to Lufthansa's customer relations since August **th, and in almost a month, only received a courtesy email that a representative would contact me. I have yet to receive a call. My address and home number is:* *** East Piney Ridge* Nixa, Missouri ****** USA* Telephone * (***) ***-****

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Lufthansa

Refund a Charge issue
Reported by GetHuman3615803
Sep 19th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 6115 others
0 customers following this

Timeline

GetHuman3615803 started working on this issue
Sep 19th, 2019 4:33pm

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