I am writing to express my extreme displeasure at how I was treated when I made an emer...

GetHuman-stuartis's customer service issue with Lufthansa from October 2018

2 views
 | 
1284 similar
 | 
0 following
Help with my Lufthansa issue
First: share to improve GetHuman-stuartis's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-stuartis got the right customer help using our suggestion.
Before contacting them, items GetHuman-stuartis may need:
Name on ticket, Booking reference, Billing address, Email address, and Phone number
The issue in GetHuman-stuartis's own words
I am writing to express my extreme displeasure at how I was treated when I made an emergency booking due to a medical situation. My wife and I flew to Milan (RESERVATION CODE FHFUUV) from New York on September **, with a return flight scheduled from Florence on October *. On September ** I needed to book an immediate flight back home because of a serious knee injury that made it nearly impossible to walk. We were able only to book a flight from Milan to Zurich, then on to EWR (CONFIRMATION COE QPYFQF), at a cost of over $*,*** each for a one-way coach ticket. I think this is obscene -- no way to treat a customer. I lost the money for our return ticket, and then paid an unconscionable amount to get home, to a hospital. I am hoping you can make some kind of accommodation for me. Sincerely, Stuart Isacoff
GetHuman-stuartis did not yet indicate what Lufthansa should do to make this right.
How GetHuman-stuartis fixed the problem
We are waiting for GetHuman-stuartis to fix the problem and share the solution with the rest of us customers.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Lufthansa customer problems.
How Do I Make a Booking with Lufthansa?How Do I Get a Refund from Lufthansa?How do I make a special request for my flight with Lufthansa?
Do you have a customer issue as well?
We can help you get Lufthansa's attention and get better help faster. Tap below to get started.
Having Lufthansa issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-stuartis fixes it.
This email address isn't valid

Lufthansa

Customer service issue
Reported by GetHuman-stuartis
Oct 12th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1284 others
0 customers following this
Timeline
GetHuman-stuartis started working on this issue
Oct 12th, 2018 10:00pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546
Our concierge is unaffiliated and therefore able to compare deals across many companies