Good evening,**As a loyal Lowes customer I would like to share with you the unpleasant...

GetHuman-fbpatin's customer service issue with Lowe's from May 2020

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The issue in GetHuman-fbpatin's own words
Good evening,**As a loyal Lowes customer I would like to share with you the unpleasant experience that I had today with your curbside pickup customer associate named Breana. **After receiving emails from the store above saying that my three orders were ready I headed to the store and followed the procedures for the curbside pickup. After waiting almost ** minutes in my car I noticed that I had received an email with a receipt of one of my orders. I called the store back saying that I had one of the receipts but I have no gotten my orders yet. A very nice guy on the phone said that my orders were on their way. *Sure thing a girl comes with a cart and she immediately said that one of my orders were already picked up, the one that I had the receipt. I said that I had the receipt but no one came with my order. She insisted that I had the order, I once again said that I have never gotten the order only the online receipt and that I was in my car waiting for ** minutes. She kept saying that I had the order. I admit that I got frustrated with her due to the fact that she didn't even bother to check what was going on. What happened next was what really shocked me. At that point I was frustrated but nothing justified your employee leaving all my products in the card in the middle of the parking lot. She walked way. I grabbed my things and went inside of the store to speak to a manager who tried to resolve the issue the best way he could. While he went to get my batteries I looked inside of the bag that was in the cart she left in the parking lot and I noticed that the batteries she said I already picked up were in the bag with my other order. How could I have picked up something that was in the bag she was bringing me? I understand the misunderstanding but Briana's behavior was unacceptable. You don't tell a customer that they already picked up something without knowing for sure that happened. **Briana your employee who works at the customer service not only accused me of picking up something that I did not, but also walked away and left my orders in the middle of the parking lot. The manager defended her and said that he wouldn't allowed me to speak to his employee that way I spoke. My question to you is how do you allow a employee treat a customer the way she did?*I understand that mistakes happens but all Briana had to do when I first told her that I had not gotten the item was to tell me that she was going to check. She poorly chose to get defensive towards a customer who shops there frequently. Brianna' s attitude does not agree with your company's standards . She also raised her hand and shushed me. In times like this you should be less defensive and welcome customers with open arms because no company is free from closing their doors for good. **Thank you,**Fabiana

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Lowe's

Customer service issue
Reported by GetHuman-fbpatin
May 26th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 833 others
0 customers following this

Timeline

GetHuman-fbpatin started working on this issue
May 26th, 2020 5:27am

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