I had the some closet doors delivered on ***May (order * *********). After unpackaging...

GetHuman4853575's Delivery/Installation Problem issue with Lowe's from May 2020

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The issue in GetHuman4853575's own words
I had the some closet doors delivered on ***May (order * *********). After unpackaging them, I found that one of them was damaged (a hole in the door and water damage all over the front (see attached photos). *Since that day, I have tried relentlessly to get a hold of someone to help me with this. I have spent hours on hold with my local Lowe’s store (***-***-****), only to have someone answer and hang up (this happened multiple times), and have also spent very long periods of time on hold with the Lowe’s customer service line (***-***-****) with no one ever answering. I have tried multiple times nearly every day to get through to someone. *The one time I was actually able to talk to a human (***May), she said that a manager would reach out the next day. I missed the call, and have not been able to get a hold of anyone any time I have tried to call back. *I don’t know what to do. I need a replacement door as soon as possible since my closet has been without a door for nearly two weeks now. PLEASE let me know how I can get in touch with a human who can help me!

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Lowe's

Delivery/Installation Problem issue
Reported by GetHuman4853575
May 21st, 2020 - 3 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 791 others
0 customers following this

Timeline

GetHuman4853575 started working on this issue
May 21st, 2020 5:41pm
GetHuman4853575 indicated the issue is not fixed yet.
May 21st, 2020 10:41pm
GetHuman4853575 indicated the issue is not fixed yet.
May 22nd, 2020 8:39pm
GetHuman4853575 indicated the issue is not fixed yet.
May 23rd, 2020 4:39pm
GetHuman4853575 indicated the issue is not fixed yet.
May 23rd, 2020 9:15pm
GetHuman4853575 indicated the issue is not fixed yet.
May 26th, 2020 4:24pm
GetHuman4853575 indicated the issue is not fixed yet.
Jun 28th, 2020 5:53pm
GetHuman4853575 indicated the issue is not fixed yet.
Sep 27th, 2020 2:25pm
GetHuman4853575 indicated the issue is not fixed yet.
Oct 1st, 2020 11:44pm
GetHuman4853575 indicated the issue is not fixed yet.
Oct 3rd, 2020 9:49pm