bought a hot water heater online with installation. S****CIN ******* TRANS*********. UP...

GetHuman2913251's customer service issue with Lowe's from May 2019

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The issue in GetHuman2913251's own words
bought a hot water heater online with installation. S****CIN ******* TRANS*********. UPON CALLING THE LOWES STORE IN NORTH MYRTLE BEACH, SC I WAS TOLD THEY DO NOT RECOGNIZE ONLINE INSTALLATION PURCHASES. AFTER * DAYS ON THE HONE WITH VARIOUS MANAGERS AND SALES ASSOCIATES, A PLUMBER WAS LINED UP AND ONE WEEK AFTER PURCHASE HE SHOWED UP TO TAKE MEASUREMENTS. i WAS WITHOUT HOT WATER FOR OVER A WEEK. TO ADD TO THE MISERY, I JUST FOUND OUT THE HOT WATER HEATER I PURCHASED DID NOT QUALIFY FOR A PROMISED REBATE BY THE SALES AGENT ONLINE.**MY SIGNIFICANT OTHER ( MELANIE MULLEN ***-***-****) AND MYSELF (STEWART EDWARDS ***-***-****), HAVE PURCHASED OVER $**,*** WITH LOWES OVER THE LAST * YEARS. WE HAVE EXPECTED BETTER TREATMENT FROM YOU.**I AM FROM ROCKY MOUNT, NC ORIGINALLY AND GREW UP DEALING WITH THE ORIGINAL CONTRACTOR MANAGEMENT: JOHNNY WALKER, BEN PHILLIPS. I GUESS THIS IS WHY HOME DEPOT HAS BECOME SO SUCCESSFUL.

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Lowe's

Customer service issue
Reported by GetHuman2913251
May 13th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 676 others
0 customers following this

Timeline

GetHuman2913251 started working on this issue
May 13th, 2019 1:46pm

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