Hi I purchased the boys *mm full wetsuit xs for my * year old son but it way too small...
GetHuman-bad_bron's customer service issue with Light In The Box from June 2018
Help with my Light In The Box issue
GetHuman-bad_bron's next move: try the Light In The Box help center.
Light In The Box doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bad_bron will want to follow the link below to head to their help center. We will check on GetHuman-bad_bron later to make sure it's all set or try to help escalate.
Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman-bad_bron's own words
Hi I purchased the boys *mm full wetsuit xs for my * year old son but it way too small your sizes run very little legs and arms are short. I need a size Large in this make as it runs really small. I’m having a hard time trying to do the return as in my log in, under my orders it’s says I have no orders so how do I get the ticket number to do a return ?**Here my Order * *********My name Bronwyn Brouwers*My email address: *****@***.com*Placed on ****-**-****Really disappointed in the web site as you guys make it really hard to do a return. If this dose not resolved I’m going to take legal action. As iv been trying for weeks to get in touch with someone there and tried emailing and no one getting back to me.
GetHuman-bad_bron did not yet indicate what Light In The Box should do to make this right.
I have an issue with Light In The Box too
How GetHuman-bad_bron fixed the problem
We are waiting for GetHuman-bad_bron to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.