Light In The Box Customer Service Issues

I ordered a size 10 ladies' leotard but received a child's size for 8 years, which was disappointing. Despite my numerous attempts, I have not been able to get proper return details from the company. Every time I submit an inquiry, I receive a ticket number, followed by a quick email claiming the issue is resolved, even though it remains unresolved. It seems like my emails are not being addressed at all. I've also tried reaching out to customer service through the website, but it seems ineffective as the links lead nowhere. I am looking for the correct return address to send back the item and receive a full refund once it's been returned. - L. Walkup

I ordered three bridesmaid dresses and one for myself for my wedding on August 25. Unfortunately, upon receiving the dress, the front was too low, exposing my breasts. Even though I provided the correct measurements, it seems that my breasts are still being exposed. The bridesmaids are facing the same issue, and there's even a pin stitched inside my dress. They expect me to alter the dresses myself, which is not what I paid for with a custom order. I am not happy with the dress as it does not match the pictures. I demand a refund of $[redacted] to purchase new dresses for my bridesmaids. I have already shared several photos to show the problem with the fit, but they insist the measurements are correct, despite my breasts being on display at the sides.

Hello, I am writing to address an issue with my recent order #[redacted][redacted]. My name is Yves Scott, and I reside at 48 rue Sirocco, Gatineau, Qc, J9A 0G3. I purchased a clock from your website, which unfortunately arrived defective. Despite changing the batteries, the clock consistently loses about 5 minutes every hour. When attempting to connect with customer service via the website on my mobile phone, the available options did not align with my issue. Despite reaching out through the provided channels (tickets #[redacted]5 and [redacted]0), the responses received were generic and did not acknowledge the problem. I am requesting a reimbursement for the faulty clock. If this matter is not resolved promptly, I will have no choice but to involve my credit company to investigate further. I kindly ask for your prompt attention to this matter to reach a resolution.

I placed order [redacted]4 on July 5, [redacted], for Nuckily Men's Women's Short Sleeves Cycling Jersey with Short-white black shorts padded shorts/Chamois Jersey clothing suits in size M (item#S[redacted]09). The shorts and top are too tight on my arms and legs, causing discomfort. Despite weighing [redacted] pounds and being 64 inches tall, I usually order a small size. I purchased this item for USD45.43 through PayPal and Capital One credit card. I request a refund and a return label to send back the product as the sizing is not suitable. I appreciate the design but the fit is disappointing. Kindly communicate with me only through email. Thank you.

Hello, I'm Joe, and I need some urgent assistance with an order. My wife, Claire, ordered outfits for our son's wedding in early August. Despite paying for 3-day shipping, the outfits arrived late and were too small. We promptly ordered another outfit, which we need expedited as the wedding is on September 2nd. We are looking to return the two small outfits for credit, but are facing challenges with submitting a ticket and receiving timely responses. We urgently need guidance on the return process and ensuring the new purchase arrives in time for the wedding. Given the time sensitivity, I prefer a phone call for assistance. Thank you for your help in advance.

The veil has multiple tears and the gems look like cheap stickers. The flower girl basket is molded and cannot be used properly due to glued parts. The slip smells awful and is way too short, not as shown in the photos. I've tried contacting customer service for two weeks with no solution. My wedding is in 16 days, and I need a refund for these subpar items from Lightinthebox.

I have encountered consistent sizing issues with clothing from Light in the box. Despite following their size charts, the items I receive are always too small. Even though I typically wear XL, I have had to order XXXL or even XXXXXL from them, with the clothes still not fitting properly. Despite attempting to upsize as recommended, I have had to return every item I purchased. I am currently waiting for more pieces to arrive, but I am already worried they will not fit well either. The latest shirt I received, which I initially loved, ended up being too tight despite ordering a 3XL, which is two sizes larger than what I would wear anywhere else. Additionally, I recently discovered unauthorized extra charges from Light in the box on my bank statement, further adding to my frustration. This experience has led me to decide not to make any future purchases from this website.

I have multiple items to return and need a return label, also known as an RMA. I have not received any response. I purchased these for a trip, but they did not fit, so I bought what I needed elsewhere. I have been trying to contact customer service multiple times but to no avail. It would be beneficial to have a more efficient system in place. As a paying customer, the return process should not be this challenging. I have ordered more items, including shoes that are likely to not fit, so I will need to return those as well. I would appreciate it if you could provide a return label for all these items. The only items I intend to keep are the Floral High-Waist Leggings, Cut-Out Tassel Women's Print Leggings, Women's Party Brown and Black Work Chiffon. I also have two pairs of shoes that have not yet arrived. Your current system is overly complicated. Thank you, Ramona L., Guardian Angels Business.

I recently ordered four pairs of Bluetooth headsets, two V9 V4.1 models and two V8 models for cars, trucks, and motorcycles. However, I am extremely disappointed as all four headsets are not functioning properly after just three weeks of use. During calls, the other person cannot hear me properly, and there is a high level of noise interference. Even the headsets gifted to family members have the same issues. I would like to return the items for a refund or exchange. Here are my order details: Name: Henry Edoka Address: 40 Edward Court, Alexandra Street, London, E16 4DN, United Kingdom Paypal address: [redacted] I urgently await your response. Thank you.

Order #[redacted]9: I am disappointed to have received only one two-tier cathedral length veil instead of the two I ordered. I have attempted to contact customer support, but the provided options do not address my issue correctly. Despite the package being marked as delivered, I have not received the complete order. I am unable to locate the return link as stated in the FAQ page. If this matter is not resolved promptly, I will escalate it with PayPal. The phone number listed on the customs form is invalid, adding to my frustration. I seek either the missing veil or a full refund for the incorrect item received promptly.

I recently bought an outfit from this website with the expectation of receiving it within 3-5 days. However, it took over 2 weeks to arrive and was much smaller than I anticipated despite ordering a large size. My experience with customer service has been frustrating as my order does not consistently appear in the "My Order" section, making it impossible for me to seek help or file a ticket. I was even asked to provide pictures with a measuring tape to prove I qualify for a return, which I find unreasonable. I simply want clear instructions on how to return the outfit, but I keep encountering dead ends with links and emails due to the order visibility issue. The lack of assistance and the run-around has made me believe this website is a scam, and I am seeking a refund of $[redacted].

I have shared my issue multiple times on the Light in the Box website but have not received any resolution. I purchased a Nubia M2 5.5 smartphone, which arrived two months later. After a few months, the phone exploded when I turned it on. Despite contacting Light in the Box, they have not taken any action. Thankfully, I was unharmed as the explosion occurred under the glass. I am disappointed by their lack of concern for customers. I am seeking my legal rights and a refund of the 20,[redacted] Japanese yen I paid for the faulty phone. The AMOLED screen in the Nubia M2 5.5 has issues like screen burn and explosions, as explained by a screen engineer. This experience has been alarming, and I need assistance retrieving my data from the broken phone. I hope for justice and a refund from Light in the Box and Nubia.

I recently placed an order for a laptop and just saw a message in the app regarding an address issue, which I was not aware of. The message stated that if I did not respond by 11.11.[redacted], I would lose both the laptop and the [redacted] euros I paid. I believe this is unprofessional and concerning. I am reaching out to request a resolution, either by refunding my payment or ensuring the delivery of my ordered item. I appreciate your prompt attention to this matter. Thank you. Best regards, Matteo V.

I selected 8 items to buy from LightInTheBox.com. There was a 5% off $60 promotion, and my order totaled just over $60. During checkout with PayPal, my order went through before I could apply the coupon. Despite submitting multiple support tickets and providing a picture of the coupon code, they declined to refund or credit me the difference. I am requesting either a 5% credit back to my card or to my account. It seems like a simple request. I spent over 3 hours choosing these items and cancelling to shop elsewhere seems unfair. Their pledge of [redacted]% customer satisfaction feels ironic considering their refusal over such a small amount as $3.50.

I found an item I wanted and added it to my cart. Upon logging into my account, the price increased by $4. To confirm, I logged out, and the price decreased by $4. Customer Service informed me they can adjust prices as they see fit after placing an order. Despite advertising a "Friendly Services 14-day Satisfaction Guarantee," their service was unwelcoming. I'd like to speak to a native English-speaking representative rather than someone who may not have a strong command of the language. Despite promises of rewards for my order, by the time I received a response from support, the "cash back" offer had expired. It seems they entice customers with cash incentives only to retract them later. Although they indicated they would resolve the issue, their response in the ticket simply stated, "Please do not insist, the product has a fixed price."

I received three return labels for items to send back to LightInTheBox for a refund. While one package was successfully processed and refunded, I have been experiencing difficulties with the other two. Despite providing all the required information, customer service is now creating unnecessary obstacles to avoid refunding the remaining money. I feel frustrated and disappointed by the way I have been treated. The two outstanding orders that still need to be refunded are: 1. #[redacted][redacted] 2. #[redacted][redacted] I simply wish for LightInTheBox to honor their promise and refund my money promptly. Your assistance would be greatly appreciated.

I need help reaching customer service regarding my recent purchase issue. On November 2nd, I bought an item but it's not showing up in my purchase history and I didn't receive any email confirmation. The only proof I have is the Paypal receipt showing a payment of NOK [redacted].71 (purchase #[redacted][redacted]). I attempted to email the address provided on the Paypal receipt ([redacted]), but the response indicated that it's not in use, making it impossible to contact support. Can someone please verify my order status and let me know if it's in transit? Without confirmation, I might need to escalate the issue through Paypal for resolution.

I purchased 5 magnetic ball cube games for my grandsons for Christmas at $24.99 each. However, the size of the balls I received is much smaller than expected, not even half the size of a bb. They look like something you'd get from a gumball machine for a quarter. I spent $[redacted] on these and I am extremely disappointed. I ordered the $24.99 ones expecting better quality and size, but what I got does not match the picture in the ad. I want a refund or the correct size balls as shown in the picture before Christmas. These are too small to play with and not worth the price I paid. The items I received seem to match the cheaper priced ads and not what I ordered. I am really upset about this situation.

Hello, I am reaching out to share my recent experience with LITB in hopes that this email will be directed to the appropriate parties. As a loyal customer of LITB, I have enjoyed using the website. However, I recently encountered a lack of consideration from the staff that I found unacceptable. In October, there were promotions with SUPER SALES. In good faith, I made multiple purchases (please see attached photos). However, a majority of these orders were cancelled abruptly by LITB within a few days to 3 weeks after payment – some even after packaging! The reasons provided were: - Stock shortage (which I dispute as the items became out of stock several days later, some even after the expected shipping date!) - System error, leading to automatic cancellation of orders with a new price proposal, sometimes triple the original! Unfortunately, my attempts to address this issue with Customer Service were met with generic responses offering apologies, refunds, or no resolution. I emailed proposing solutions, like replacing the items with similar products and providing references, all in vain. I now submit a formal complaint to the relevant authorities at LITB for the lack of consideration and violation of my rights as a customer. I was left with cancelled orders, forced to repay double or triple the price for in-stock items, and faced additional charges if I reclaimed my money via PayPal. I kindly request that this message be forwarded to the appropriate department. Thank you for your attention to my complaint. D Ganeva 2 attachments

Hello, I am reaching out in hopes that you will forward this email to the appropriate person. I am a regular customer of LITB, which shows that I appreciate the site. However, I recently experienced extremely poor customer service from the staff. Here are the details: In October, there were promotions with SUPER SALES. In good faith, I made multiple purchases (see attached photos). BUT THE MAJORITY were CANCELED UNREASONABLY by LITB within a few days - 3 weeks (!!) after payment... For some orders, even after packaging!!! Officially there are two reasons given: - Out of stock (which I do not agree with because for the orders this concerns, there was an out-of-stock notice several days later, for some even after the stated shipping date!) - 'System error'... and some orders were canceled days after payment... and I was asked to repurchase at a new price - x 3 !! - Some 'After Sales Questions' tickets are closed abruptly with no way to contact on the site. I wrote to Customer Service to assert my rights as per the contract between the seller who sells at an official price on the site and the buyer who pays the requested price, which implies that the seller must send the order as expected... even if they have internal issues, they should not make the customer suffer! I suggested, among other things, to replace the products from the affected orders with equivalent or similar ones... I even provided references... ALL IN VAIN because in response to my various messages, I only receive stereotypical emails with either flat apologies, claims that nothing can be done because a refund is planned/done, or that they can do nothing... without any commitment on their end! I am filing a complaint with the appropriate authorities at LITB for the lack of consideration and the fact that my rights as a customer are completely DISREGARDED! I was faced with a done deal..., without my purchase..., for those items still in stock I have to repay at double or triple the price..., and if I reclaim my money via PayPal (blocked for 2-3 weeks by the transaction) I will incur processing and exchange fees again.... Therefore, I respectfully ask you to forward my message to the appropriate person. Thank you, Madam, Sir, for reading and for the attention you will give to my complaint. D Ganeva 2 attachments