We paid for a package on the day of our son's school picture by check (*****, for...

GetHuman-polakoff's customer service issue with LifeTouch from October 2019

Help with my LifeTouch issue
The issue in GetHuman-polakoff's own words
We paid for a package on the day of our son's school picture by check (*****, for $**.**, dated *******). When the pictures came in, we received only the complimentary SmileSafe cards, and the company keeps emailing us with "last minute offers to purchase portraits". When I try to call the customer service line, I get put on hold, ask for a call back, and the one time I got one, the number given to return the call (because I missed it) was an old number. Session ID*YTN*DZD** APO*FOWZ*J*Y, Order*R**********, Portrait ID*H*GX-P**W, Access Code*G*RX. The name is Alexander Polakoff, Grade *, at Barbara S. Austin Elementary in Coppell, Texas, US. Teacher is Ms. Rhodes. The package listed on the envelope that came back to us is S*, but I'm not sure that is correct. I have also tried repeatedly to find the direct chat line*Internet chat line mentioned on the customer service calls while on hold, but am unable to find anything. I am hoping this is a current and accurate way of contacting the company for assistance. My husband and I would like LifeTouch to either send us the pictures we already paid for, or refund our money. Thank you.

GetHuman-polakoff did not yet indicate what LifeTouch should do to make this right.

How GetHuman-polakoff fixed the problem
Finally got a call back from the customer service line.
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LifeTouch

Customer service issue
Reported by GetHuman-polakoff
Oct 28th, 2019 - 2 years ago
Fixed
GetHuman-polakoff shared how to fix
Seen by 11 customers so far
Similar issue to 638 others
0 customers following this
Items needed
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Timeline

GetHuman-polakoff started working on this issue
Oct 28th, 2019 8:50pm
GetHuman-polakoff confirmed the issue is fixed. Hooray!
Oct 29th, 2019 7:03pm

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