Hi, my name is Shannon Church and I have been a client with y’all since April of...

GetHuman-churchy's customer service issue with Life Alert from October 2019

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Hi, my name is Shannon Church and I have been a client with y’all since April of ****. I believe my husband signed the three-year contract. I want to tell you a little bit about myself I am ** years old and wheelchair-bound. I have a condition called neurofibromatosis that causes tumors to grow along any nerve ending in your body. The majority of mine are on my spinal cord unfortunately and from dissection of tumors and tumors pressed along my nerves I have lost the ability to walk and have limited use of my arms. I have a caregiver that stays with me during the day and then I have my two sons and husband for the rest of the time. I am rarely by myself. My husband decided to get life alert for Just “in case”. I am not on any type of disability, I do not get Medicaid, and I have no government help whatsoever. Everything that deals with me we pay outright. We just cannot afford to pay $**.** A month. I called him this past Friday I was able to get the bill down to $** a month. But I’m asking that we please be able to stop this contract early. We still have six months on the contract. I have never used the service it has only been pushed two times and that was by accident when someone was cleaning off the counter unit. Please let us be able to end the contract early. $** extra a month would help Us out tremendously.Thank you for the consideration.**Shannon Church*John Church**** alwyn Boulevard*Summerville, SC ******August, **rd ****

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Life Alert

Customer service issue
Reported by GetHuman-churchy
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 79 others
0 customers following this

Timeline

GetHuman-churchy started working on this issue
Oct 18th, 2019 4:34pm

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