This IS NOT FIXED! Why do you indicate this when I have heard nothing from Lenovo?

GetHuman-mdsperri's customer service issue with Lenovo from August 2018

Help with my Lenovo issue
The issue in GetHuman-mdsperri's own words
I was trying to restart computer. Screen went blank. Open button stays lit. Cannot get anything else. ... I have a Lenovo ***-***KB(type ** DE) laptop (Ideapad). Serial Number PF**DRG*. I awoke this morning and plugged it in, powered it up and opened successfully and attempted to start Outlook **. A message came up saying it was in use by another program and I might have to restart, which I did restart the computer. When I tried to open Outlook, the screen went black. I shut down, but the Open light stayed on. Now I can do nothing, the computer just sits with the open light on. Please help me get my computer back! I am sending this message on my wife's computer and I will send her email. *The machine is under warranty, and showed *** days on August **. I just bought the computer from Best Buy. Please respond!***************de)laptop (Ideapad)
I have heard nothing from Lenovo support, yet message says support will call my number I funished.
This could be made right by helping me get the computer working. If that cannot be done, the computer is under warranty and must be replaced with one that works.
My wife uses a Lenovo desktop which I am using to send these messages. We have been delighted with its service. I just bought the laptop from Best Buy and it is in warranty but seems to be totally locked up.
I cannot make the computer shutdown and restart but the screen is blank. PLEASE HELP ME GET IT GOING OR TAKE COMPUTER BACK AND REPLACE PLEASE.
I have an issue with Lenovo too
How GetHuman-mdsperri fixed the problem
Without any help from Get Human, I finally held down the On button ** seconds, and Voila' the computer shut down. I now have restarted it. I have stayed away from Outlok for the time being, and am doing a deep scan on the computer with my security program to determine if this was a virus.
Please help with my Lenovo issue
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Lenovo

Ideapad ***-**IKB (Tyoe **DE) Laptop (Ideapad)
Customer service issue
Reported by GetHuman-mdsperri
Aug 25th, 2018 - 4 mons ago
I have an issue with Lenovo too
Fixed
GetHuman-mdsperri shared how to fix
Seen by 7 customers so far
Similar issue to 269 others
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Timeline
GetHuman-mdsperri started working on this issue
Aug 25th 9:29am
GetHuman-mdsperri shared this issue with others over email
Aug 25th 9:40am
GetHuman-mdsperri indicated the issue is not fixed yet.
Aug 25th 9:57am
GetHuman-mdsperri confirmed the issue is fixed. Hooray!
Aug 25th 10:58am