Honor the warranty on your products!

GetHuman-marceera's customer service issue with Lennox from February 2019

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The issue in GetHuman-marceera's own words
I am trying to get what I paid for and I'm sure I'm not the only one this happened to - I want to stop this unethical business practice that Lennox is engaged in ... Lennox will not honor our warranty on our AC unit because salesman never filed paper work. We have all info necessary - purchase date, serial number, etc. no reason for this! I've had warranties horonored on other products under similar circumstances. This sounds like fraud to me! Could be that Lennox dealers are receiving kick backs from Lennox to NOT file warranty info so they are off the hook for repairs!

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Lennox

Ac
Customer service issue
Reported by GetHuman-marceera
Feb 9th, 2019 - 4 years ago
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Not resolved
Seen by 18 customers so far
Similar issue to 124 others
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Timeline

GetHuman-marceera started working on this issue
Feb 9th, 2019 1:08pm
GetHuman-marceera shared this issue with friends on Facebook
Feb 9th, 2019 1:17pm

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