I recently change my password for my LastPass Bill.C*****@***.com account. When I trie...

GetHuman-billcro's Account Access issue with LastPass from December 2019

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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-billcro's own words
I recently change my password for my LastPass Bill.C*****@***.com account. When I tried to login later the new password would not work. The new password matches the “Hint” I saved.*I then tried to use my old password. Doesn’t work. I want to use the option to revert to my old password, but the option does not show on the login screen. When I try to use the “Forgot Password?”, “Account Recovery process”, “To begin, enter LastPass account email address”, entering the “LastPass verification code”, and “Click To Recover Account” options, I receive the following. “LastPass account recovery failed. The LastPass browser extension hasn&*****t been installed. Please try account recovery again from a browser with the LastPass extension.” I am using the browser I always use for LastPass. What am I doing wrong. Can I have recreate my *****@***.com account and import my passwords from my text file on my memory stick?

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LastPass

Account Access issue
Reported by GetHuman-billcro
Dec 17th, 2019 - 10 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 1112 others
0 customers following this

Timeline

GetHuman-billcro started working on this issue
Dec 17th, 2019 3:12pm
GetHuman-billcro indicated the issue is not fixed yet.
Dec 18th, 2019 4:53am
GetHuman-billcro indicated the issue is not fixed yet.
Dec 18th, 2019 4:53am
GetHuman-billcro indicated the issue is not fixed yet.
Dec 18th, 2019 2:55pm
GetHuman-billcro indicated the issue is not fixed yet.
Dec 18th, 2019 5:15pm
GetHuman-billcro indicated the issue is not fixed yet.
Dec 19th, 2019 2:08am
GetHuman-billcro indicated the issue is not fixed yet.
Dec 20th, 2019 3:28pm
GetHuman-billcro indicated the issue is not fixed yet.
Dec 20th, 2019 3:28pm
GetHuman-billcro indicated the issue is not fixed yet.
Dec 20th, 2019 3:29pm
GetHuman-billcro indicated the issue is not fixed yet.
Dec 24th, 2019 7:43pm
GetHuman-billcro indicated the issue is not fixed yet.
Dec 28th, 2019 4:21pm
GetHuman-billcro indicated the issue is not fixed yet.
Dec 28th, 2019 4:24pm