I have a LastPass account. I forgot my password after a major car accident. I emailed b...

GetHuman3798618's customer service issue with LastPass from October 2019

Help with my LastPass issue
The issue in GetHuman3798618's own words
I have a LastPass account. I forgot my password after a major car accident. I emailed back and forth at least ** times with the people at LastPass. They NEVER answered my question and so I purchased another software. Only then did they send an email telling me what to do. I want a refund for the money that I wasted on this service. I have asked in the past without any response. I am very very disappointed in this company. They were not reading what I was sending as witnessed by their replies. If they had only sent the final email initially I would be using their service now but after so much frustration I did not want to cancel my new service and return because I am concerned that any additional problems would be dealt with in the same fashion. Thank you Dr. Paul Hart

GetHuman3798618 did not yet indicate what LastPass should do to make this right.

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How Do I Protect My Accounts from Identity Theft?Should I Be Using a Password Protector?How Do I Recover Access to My Lastpass Account?What do I do if my LastPass account isn't working?
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LastPass

Customer service issue
Reported by GetHuman3798618
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1977 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman3798618 started working on this issue
Oct 20th, 2019 4:08pm
GetHuman3798618 shared this issue with others over email
Oct 20th, 2019 4:10pm
GetHuman3798618 indicated the issue is not fixed yet.
Oct 20th, 2019 4:11pm

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