I tried to open a Lastpass account in mid-November. I'm guessing a typo problem occurr...
GetHuman-ggwalsh's customer service issue with LastPass from December 2018
Help with my LastPass issue
First: share to improve GetHuman-ggwalsh's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ggwalsh's next move: talk to LastPass when they open.
LastPass's call center is closed now. We will send GetHuman-ggwalsh a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-ggwalsh may need:
Account holder name, Account number, Billing address, and Last 4 digits of Social Security number
The issue in GetHuman-ggwalsh's own words
I tried to open a Lastpass account in mid-November. I'm guessing a typo problem occurred during the master password entry and we ended up with a master password nobody knew. I wrote * support tickets to which L.P. responded. I could not read either one because all I got was the blank form and "An error occurred". I tried reset, restore, etc. - nothing worked because I kept getting "Someone is already using this email". Right - me!*It seems to me like the easiest solution would be for L. P. to completely remove*erase all reference in their system to my failed attempt in November, including my email address, so I can try again.**Point ** - I received an email from L.P. on ***** saying that someone from Shawano, WI had tried to enter my (incomplete) account. Wasn't me because I've never been to Shawano. However, I did try to enter it also on ***** but to no avail. Coincidental? Don't know.*L.P. should not try to contact me through their support system because I'll never see it. What I need done doesn't seem that complicated and I hope we can get it resolved so I can try again.**Thank you, George Walsh
GetHuman-ggwalsh did not yet indicate what LastPass should do to make this right.
I have an issue with LastPass too
How GetHuman-ggwalsh fixed the problem
We are waiting for GetHuman-ggwalsh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.