My package was marked as delivered yesterday morning and at my front door. I was sittin...

GetHuman-brittran's customer service issue with Lasership from July 2019

Help with my Lasership issue
The issue in GetHuman-brittran's own words
My package was marked as delivered yesterday morning and at my front door. I was sitting on my front porch while the package was marked this way online. Except it was not delivered, and, still has not been. Skeptical of lasership from the get -go, I messaged sephora to make sure it would be here by Friday because it was a gift. I was assured it would be. Here I am on a Saturday before I go into work, still no package. My friend did not receive her birthday present last night. I spent * hours trying to contact lasership yesterday, no answer, nothing. Without any help or contact from anyone, all I am left to think is the delivery driver stole my friends present that I paid almost *** dollars for. My * day free shipping has now taken * days, and I dont have what I paid for. Is Lasership a business, or a fake scam that steals from people. I am appalled by the customer service, and the way Im being treated right now. I wish I could go back in time and pay any amount of money for lasership to NOT be who delivered my package. WHERES MY PACKAGE LASERSHIP??

GetHuman-brittran did not yet indicate what Lasership should do to make this right.

How GetHuman-brittran fixed the problem
I spoke with a cust. service rep who was unapologetic and rude and offered no help. Then asked for the supervisor (who was much, much nicer). Found out it was delivered to the wrong place. Drove to where it was allegedly dropped, waited outside in the rain for someone to let me into the apartment building and there it was. Would never use this company, or recommend them to anyone.
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Lasership

Customer service issue
Reported by GetHuman-brittran
Jul 6th, 2019 - 2 years ago
Fixed
GetHuman-brittran shared how to fix
Seen by 18 customers so far
Similar issue to 440 others
0 customers following this
Items needed
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Timeline

GetHuman-brittran started working on this issue
Jul 6th, 2019 4:45pm
GetHuman-brittran confirmed the issue is fixed. Hooray!
Jul 6th, 2019 6:42pm

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