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On July **,**** my card was used to reserve a room for Gary Sanchez in Greenwood village. I have called several times trying to reach management and they have not been available.My card was charged $***.** and no one ever checked in to the room. Therefore I do not understand why my card was charged. It is to my knowledge that you must show physical copy of card and i.d. matching the name on the card at time of checkout. I have had my card in my possession the entire time and I live in New Mexico. Could you please refund that money to my card ending in ****. I can understand the mistake on your part and would appreciate if this matter be dealt with promptly..
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