Hi there, I need to cancel tickets for my parents due to their medical condition. I kno...

GetHuman-zvvad's customer service issue with LOT Polish Air from June 2018

Help with my LOT Polish Air issue
The issue in GetHuman-zvvad's own words
Hi there, I need to cancel tickets for my parents due to their medical condition. I know ticket are economy and there is a charge for changes*cancellation, but have no choice. Here is the ticket details - JFK to MSQ June **, **** , return Aug **, ****. Last name Zubkova, reference * VWG**L. What options do I have? I'm in Toronto, Canada. Tickets have been purchased on lot.com website directly using Canadian Visa Credit Card, paid in USD. Thanks, Vadzim
GetHuman-zvvad did not yet indicate what LOT Polish Air should do to make this right.
I have an issue with LOT Polish Air too
How GetHuman-zvvad fixed the problem
Called customer support and canceled the ticket, charge was $*** per ticket, refund will be proceed in ** business days
Please help with my LOT Polish Air issue
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LOT Polish Air

Customer service issue
Reported by GetHuman-zvvad
Jun 11th, 2018 - 9 mons ago
I have an issue with LOT Polish Air too
Fixed
GetHuman-zvvad shared how to fix
Seen by 7 customers so far
Similar issue to 268 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-zvvad started working on this issue
Jun 11th, 2018 3:12pm
GetHuman-zvvad confirmed the issue is fixed. Hooray!
Jun 11th, 2018 5:23pm