I own a pair of LL Bean Pathfinder ** snowshoes, that are literally falling apart. I go...

GetHuman-dianegua's customer service issue with LL Bean from November 2018

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The issue in GetHuman-dianegua's own words
I own a pair of LL Bean Pathfinder ** snowshoes, that are literally falling apart. I got these about eight years ago and my husband has the same pair, but his are in great shape! The gray material on mine is brittle and breaking apart, so the lacings have nothing to attach to. I have a photo that I can send. This is not LL Bean quality that I am used to. I am aware that you have a brand new Return Policy in place, but, these snowshoes were purchased way before then. How can you help me? I do not want money back, just another pair of snowshoes. Thank you! Diane Guay, Enfield, NH
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LL Bean

Customer service issue
Reported by GetHuman-dianegua
Nov 29th, 2018 - 9 mons ago
I have an issue with LL Bean too
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Seen by 6 customers so far
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Timeline
GetHuman-dianegua started working on this issue
Nov 29th, 2018 6:12pm
GetHuman-dianegua indicated the issue is not fixed yet.
Nov 29th, 2018 6:31pm