Hi*I just got home from a partial workout at your fitness club on Victoria Kitchener to...

GetHuman-chafesad's customer service issue with LA Fitness from February 2019

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The issue in GetHuman-chafesad's own words
Hi*I just got home from a partial workout at your fitness club on Victoria Kitchener today. It was the most humiliating moment I experienced had at a fitness club. During my workout I got approached by another member at the club. He walks up to me and decides to take one of the ropes I was using, I told him I was using it and he then says in a very loud voice, this club is not ALL yours, you can not use all the weights. (FYI..i was doing tri-sets at the time using the cable machine (* machine) and * set of weights (**lbs). I immediately became embarrassed and went directly to the manager in charge. The manager went to talk to the man, however, then came back to me and told me what he said, I tried to explain but he insisted on telling me about LA rules, and I can't carry weight all over the club. Instead of defusing the situation the Manager upset me more and I had to leave the gym telling him 'You Just Lost A member' He said that's my decision. I thought his attitude towards members was not acceptable. Previously I was a member at Good life for ** years and never ever had this experience, they take care of their members. In summary, I go to workout and release stress not get embarrassed and abused. This was not handled professionally. He took sides and allowed one member to leave stressed and unhappy. This is not good for business. I will be cancelling my membership. Very disappointed customer!
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LA Fitness

Customer service issue
Reported by GetHuman-chafesad
Feb 16th, 2019 - 8 mons ago
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Feb 16th 11:14pm