I have a two week pass under the employee Tracey Simmons at the Livonia LA Fitness...

GetHuman1917203's customer service issue with LA Fitness from January 2019

Help with my LA Fitness issue
The issue in GetHuman1917203's own words
I have a two week pass under the employee Tracey Simmons at the Livonia LA Fitness. *. Her and the lady at the desks attitudes, and customer service are terrible. *. I was told that I couldn’t play basketball under this pass. Now I’m confused by that because I’d like to try all the amenities that are associated with this facility. I thought that a * week pass would be encouraging, homely, motivational, and open. Not demanding, rude, and inattentive. I was planning on joining after my two weeks but if every location is like this one I’ll pass. It’s a shame that I’ve driven out here, and actually played basketball my first week, and all of a sudden it’s a huge problem. I’m *** lbs * and am looking to change my lifestyle. This has been a VERY discouraging start. **
GetHuman1917203 did not yet indicate what LA Fitness should do to make this right.
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How GetHuman1917203 fixed the problem
Called corporate.
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LA Fitness

Customer service issue
Reported by GetHuman1917203
Jan 7th, 2019 - a mon ago
I have an issue with LA Fitness too
Fixed
Seen by 6 customers so far
Similar issue to 1194 others
0 customers following this
Items needed
Account Number
Name of Account Holder
Date of Birth
Home Address
Phone Number on Account
Email on Account
Timeline
GetHuman1917203 started working on this issue
Jan 7th 8:24pm
GetHuman1917203 confirmed the issue is fixed. Hooray!
Jan 8th 12:57am