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The issue in GetHuman1463155's own words
I cancelled my membership due to a back surgery. I also asked to cancel my wife’s membership as well as she had to take on extra responsibility with me being out of commission with not being able to assist in taking care of our toddler. We noticed that for the last * months, only my membership was cancelled and not my wife’s. So she assumed she would no longer be charged. There has been * charges of ** dollars a month for the past * months. Not only would we like to be reimbursed, but we also want it on record that she cancelled with me back in June. It’s not fair that we were charged almost *** dollars for a service that we thought was cancelled. I’m still in a back brace recovering from surgery.
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