The Aqua Fit instructor on Monday morning, Terri, at your Huntington Beach (Yorktown*Go...

GetHuman-yredford's customer service issue with LA Fitness from May 2018

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The issue in GetHuman-yredford's own words
The Aqua Fit instructor on Monday morning, Terri, at your Huntington Beach (Yorktown*Goldenwest) is TERRIBLE. I, along with others, have complained to the manager, Brock, for the last three weeks. He states he will pass on our complaint. *Terri has absolutely NO enthusiasm, does not instruct us verbally as to what moves to do, moves from one 'exercise' to the next without saying anything (just changes her body movement), does not count any repetitions, does movements*dance steps (ChaCha) that do not translate well to exercise in the water, in a couple of her moves instructs us to use form that I know is incorrect, and starts cool down at *** til the hour. *She has been a 'student' in Aqua Fit at this club for quite a while and knows that we as a group like a good workout (Shay is awesome by the way - Wednesday and Friday). Terri has failed to improve over the course of her time instructing - three weeks. I know that I am not the only one who is frustrated by this instructor. I continue to go because I love the pool at this location - outdoor and salt water. Attendance for this class time has dwindled to about **. The classes taught by Shay have upward to **-** attendees.*Please find another instructor - even if it changes each week.
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Customer service issue
Reported by GetHuman-yredford
May 18th, 2018 - 10 mons ago
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May 18th, 2018 3:00am