I don't have a complaint, but I don't seem to find a place to give a compliment. So, SU...

GetHuman3176063's Complaint issue with L'Oreal from July 2019

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The issue in GetHuman3176063's own words
I don't have a complaint, but I don't seem to find a place to give a compliment. So, SURPRISE, no complaint here! (Yes, feedback and constructive criticism are, indeed, useful tools and help a company improve their products and services. Fantastic. In light of that, I hope this will be a welcomed break from the unimaginable array of stories from whiny, annoyed, disappointed, downhearted, disenchanted, maybe even hostile and angry customers making demands. *I am a ** year old Physical Therapist Assistant in Battle Creek, Michigan. I have raised * wonderful, if sometimes pains in the butt kids who are now grown. I keep busy with my job, which I absolutely love so I don't wear a lot of makeup on most days. I do wear a bit more on weekends, or going out but usually just a bit of something for eyes, always mascara. You see, I have light, fairly short and fairly straight lashes (puny, you might say), so I always use an eyelash curler and mascara. I have tried SO many different mascaras for years. . . They have had variable degrees of 'okay' or 'pretty good' but the one thing that they all have had WRONG with them is the clumping! No matter what they boast about 'no clumps' there is always too much product on the brush and it globs out onto my eyelashes. I have had to use a separate dry brush to 'comb out' the excess & to separate my lashes which is ok, I'll do it, and I can make myself avoid looking like Tammy Faye, but it's a time waste and some mascaras are really expensive! I should be able to just put it on and go! I have often had to wipe the excess off of the brush prior to use either on a tissue, which I resent as it wastes the product I've paid good money for, or I've scraped it off on the edge of the tube*bottle itself which often makes a mess and dries it out sooner. (trust me, I've been wearing mascara for *** years, this has been a problem across the board from Maybelline, Revlon, Cover Girl, L'Oreal, Rimmel, Wet'n'Wild, Clinique, Lancome, Ulta, Too Faced (it was NOT better than ***!! Not even close! haha) and others from $** down to $*. All have roughly the same outcome, I still use my dry brush to separate the lashes (there are more expensive ones, I refuse!) There are a thousand brands*types and I'm sure I haven't come close to trying them all. (Wait, did I say this wasn't a complaint?? LOL well, *ahem* maybe a bit, but not directly at L'Oreal tee hee)** -- Okay, this is the part you will be most interested in -- **I was surprised and genuinely delighted to try your L'Oreal Voluminous Million Lashes which has an apparent built in 'squeegee' (well, duh, why wouldn't EVERY mascara manufacturer make this??) which 'wipes' the excess off before you use it? WONDERFUL! Well done! I don't know if this product has been out for a long time and I've just missed it, but I am very pleased and will buy it again! Now, instead of me spending money trying out different brands time and time again only to be disappointed and annoyed that such a simple concept as having a lash brush that squeegees the excess back into the bottle just keeps getting missed, your company has won over a loyal and consistent mascara customer!! (um, as PR goes, finding a way to improve someones day, bring pleasure and ease to their life is a key point in retaining said customer and, the important thing for a companies survival, keeping their MONEY coming in! Hello?? :) )*I already use*like other L'Oreal products too. I am certain this new find will definitely make cross-sales with me because I'm impressed with it. I will definitely check out others of your products, if you got the mascara right, there's a good chance you've gotten other products right as well. **I wish you could see me now! It's Monday (my day off, I get * day w*e every week) I'm going to walk my dog in the park and I'm wearing nothing but sunscreen and my Voluminous Million Lashes (oh, well... on my face that is! I do have on shorts and a tank top as well!) **Thanks for the squeegee feature, now that wasn't so hard, was it? *Sincerely, Karen A. Secord BC, Michigan

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Complaint issue
Reported by GetHuman3176063
Jul 1st, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 520 others
0 customers following this


GetHuman3176063 started working on this issue
Jul 1st, 2019 2:25pm
GetHuman3176063 indicated the issue is not fixed yet.
Jul 5th, 2019 11:46pm

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