I don't have a complaint, but I don't seem to find a place to give a compliment. So, SU...

GetHuman3176063's Complaint issue with L'Oreal from July 2019

Help with my L'Oreal issue
First: share to improve GetHuman3176063's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3176063 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3176063's own words
I don't have a complaint, but I don't seem to find a place to give a compliment. So, SURPRISE, no complaint here! (Yes, feedback and constructive criticism are, indeed, useful tools and help a company improve their products and services. Fantastic. In light of that, I hope this will be a welcomed break from the unimaginable array of stories from whiny, annoyed, disappointed, downhearted, disenchanted, maybe even hostile and angry customers making demands. *I am a ** year old Physical Therapist Assistant in Battle Creek, Michigan. I have raised * wonderful, if sometimes pains in the butt kids who are now grown. I keep busy with my job, which I absolutely love so I don't wear a lot of makeup on most days. I do wear a bit more on weekends, or going out but usually just a bit of something for eyes, always mascara. You see, I have light, fairly short and fairly straight lashes (puny, you might say), so I always use an eyelash curler and mascara. I have tried SO many different mascaras for years. . . They have had variable degrees of 'okay' or 'pretty good' but the one thing that they all have had WRONG with them is the clumping! No matter what they boast about 'no clumps' there is always too much product on the brush and it globs out onto my eyelashes. I have had to use a separate dry brush to 'comb out' the excess & to separate my lashes which is ok, I'll do it, and I can make myself avoid looking like Tammy Faye, but it's a time waste and some mascaras are really expensive! I should be able to just put it on and go! I have often had to wipe the excess off of the brush prior to use either on a tissue, which I resent as it wastes the product I've paid good money for, or I've scraped it off on the edge of the tube*bottle itself which often makes a mess and dries it out sooner. (trust me, I've been wearing mascara for *** years, this has been a problem across the board from Maybelline, Revlon, Cover Girl, L'Oreal, Rimmel, Wet'n'Wild, Clinique, Lancome, Ulta, Too Faced (it was NOT better than ***!! Not even close! haha) and others from $** down to $*. All have roughly the same outcome, I still use my dry brush to separate the lashes (there are more expensive ones, I refuse!) There are a thousand brands*types and I'm sure I haven't come close to trying them all. (Wait, did I say this wasn't a complaint?? LOL well, *ahem* maybe a bit, but not directly at L'Oreal tee hee)** -- Okay, this is the part you will be most interested in -- **I was surprised and genuinely delighted to try your L'Oreal Voluminous Million Lashes which has an apparent built in 'squeegee' (well, duh, why wouldn't EVERY mascara manufacturer make this??) which 'wipes' the excess off before you use it? WONDERFUL! Well done! I don't know if this product has been out for a long time and I've just missed it, but I am very pleased and will buy it again! Now, instead of me spending money trying out different brands time and time again only to be disappointed and annoyed that such a simple concept as having a lash brush that squeegees the excess back into the bottle just keeps getting missed, your company has won over a loyal and consistent mascara customer!! (um, as PR goes, finding a way to improve someones day, bring pleasure and ease to their life is a key point in retaining said customer and, the important thing for a companies survival, keeping their MONEY coming in! Hello?? :) )*I already use*like other L'Oreal products too. I am certain this new find will definitely make cross-sales with me because I'm impressed with it. I will definitely check out others of your products, if you got the mascara right, there's a good chance you've gotten other products right as well. **I wish you could see me now! It's Monday (my day off, I get * day w*e every week) I'm going to walk my dog in the park and I'm wearing nothing but sunscreen and my Voluminous Million Lashes (oh, well... on my face that is! I do have on shorts and a tank top as well!) **Thanks for the squeegee feature, now that wasn't so hard, was it? *Sincerely, Karen A. Secord BC, Michigan

GetHuman3176063 did not yet indicate what L'Oreal should do to make this right.

How GetHuman3176063 fixed the problem

We are waiting for GetHuman3176063 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get L'Oreal's attention and get better help faster. Tap below to get started.
Having L'Oreal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

L'Oreal

Complaint issue
Reported by GetHuman3176063
Jul 1st, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 520 others
0 customers following this

Timeline

GetHuman3176063 started working on this issue
Jul 1st, 2019 2:25pm
GetHuman3176063 indicated the issue is not fixed yet.
Jul 5th, 2019 11:46pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies