L'Oreal Customer FAQ

We're sorry to hear that the color result wasn't as expected. Hair coloring can be influenced by various factors, including existing hair color, any previous dyeing or treatments, and the specific condition of your hair. The result may differ from what's shown on the pack, especially for lighter shades like 'Ice Blond' that might not fully lighten darker hair without prior bleaching. It's important to follow the instructions and do a strand test before fully applying the dye.

The L'Oreal Paris Feria line codes its colors using a numerical and alphabetical system. For Espresso, the code should be B02 or something similar. However, it's important to remember that codes for color may vary somewhat, depending on your geographical location or the specifics of the product. Always refer to the color description and color swatch on the box to confirm your choice.

To open the plastic box of L'Oreal Revitalift, first remove any outer packaging or seal. The box typically opens by simply lifting the lid, which is attached to the main part of the box at one side. If that isn't working, the box may be a screw-top design, so try gently turning the lid to the left. It should start to unscrew and you can lift it off. Always make sure your hands are clean before touching the cream to avoid contamination. Remember to reseal the box tightly after use to maintain the product's effectiveness.