My cell * is *** ****, My phone broke * weeks past, I was told to pay $***.** to get ne...

GetHuman-tkjcan's customer service issue with Koodo Mobile from June 2018

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Help with my Koodo Mobile issue
Before contacting them, items GetHuman-tkjcan may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
GetHuman-tkjcan's next move: talk to Koodo Mobile when they open.
Koodo Mobile's call center is closed now. We will send GetHuman-tkjcan a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman-tkjcan's own words:
My cell * is *** ****, My phone broke * weeks past, I was told to pay $***.** to get new phone, *past due amount*. I was unable to do so. Today I went to Koodo Kiosk at Regent Mall in Fredericton, They refused to accept cash payment, and supply new phone,said only accept visa or mastercard. now Balance was $***.** and change. Plus My service suspended. This is very poor service. I deposited money at Bank. Paid $*** online to account. When can I get phone ? I also want $** fee waived, or I will go with Virgin Mobile. They offer a $*** gift card. Regards, Tim Dunn
I trust that Koodo Mobile will make this right and come up with a resolution that is fair.
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Koodo Mobile

Customer service issue
Reported by GetHuman-tkjcan
Jun 3rd, 2018 - 3 mons ago
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GetHuman-tkjcan started working on this issue
Jun 3rd 12:12am