We own * Kohler flush valve *****-CP *.* Gallon Toilets. They were installed in...
GetHuman-lynncwar's customer service issue with Kohler from November 2018
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The issue in GetHuman-lynncwar's own words
We own * Kohler flush valve *****-CP *.* Gallon Toilets. They were installed in ****. The two upstairs toilets have not functioned properly for the last * years despite spending *,***.** to have them repaired. I am happy to forward receipts with repair details. This model was redesigned recently because of acknowledged ongoing problems. At this point I want Kohler to replace the entire new, functional valve mechanism at no additional cost to me.
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