I ordered the dorel Belmont Twin Bunkbed on December **th and got a email saying it was...

GetHuman1828005's customer service issue with Kmart from December 2018

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The issue in GetHuman1828005's own words
I ordered the dorel Belmont Twin Bunkbed on December **th and got a email saying it was shipped the next day. On my order it said to arrive by the **th. Well today’s obviously Christmas and hasnt been delivered to me. I spent *** on the bed plus *** for shipping. The bed it says is being shipped by Demar and when I go to track the shipment that K-Mart provided it says it doesn’t exist on Demars website. I’ve called countless times these last few days are where my order is and nobody can help. My order number is *********. I’ve even call the shipping company Demar and they have no record of my bunk bed even being shipped to them let alone they said my tracking number does not exist in there system so this makes me think you guys have never even shipped my item when you clearly said in the email you did and website says shipped also but not delivered. I would like this resolved as soon as possible or my money refunded immediately shipping and all. I’m not paying for shipping or a item that was probably never shipped in the first place and I clearly for a fact have prove I’ve never received. Either ship my item or refund immediately. This was supposed to be a Christmas gift.

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Kmart

Customer service issue
Reported by GetHuman1828005
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 850 others
0 customers following this
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Timeline

GetHuman1828005 started working on this issue
Dec 25th, 2018 6:50pm