I paid for a gold necklace not a silver one and am hoping that K-Mart did not do this intentionally. That would be a horrible thing to do to your own customers.

GetHuman-jasonjui's customer service issue with Kmart from October 2018

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The issue in GetHuman-jasonjui's own words
I was trying to get what i payed for and what was clearly on the price tag ... I purchased a gold necklace at your Festus,Mo. location. The price tag was marked **% off and had a pricetag of $***.** and i purchased it for around $*** which seemed like a great deal but recently upon a trip to the jeweler i had them take a look at it and to my surprise was told that it was actually silver and not really worth much i was shocked to say the least since i had purchased several necklaces there in the past. I believe i deserve to get what i thought i was paying for which is a gold necklace not a silver one i will continue to shop at your store and hope this matter will be resolved. Thank you for your time.
I would love to get what i payed for nothing more nothing less
I am ** yrs of age and have been a customer for all my life
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Kmart

Gold necklace
Customer service issue
Reported by GetHuman-jasonjui
Oct 19th, 2018 - a mon ago
I have an issue with Kmart too
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Seen by 4 customers so far
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GetHuman-jasonjui started working on this issue
Oct 19th 5:00am