Kiwi.com Customer Service Issues

Hi there, I'm Marta Fornes Porta. I recently purchased two flight tickets from Madrid to Buenos Aires with your company for the dates of October 28th to November 24th. After completing the transaction, I received an error message saying there was an issue with the payment, yet the money was deducted from my account. Can you please assist me in resolving this matter promptly? I spent a considerable amount of time searching for the best deal, and it would be greatly appreciated if I could receive the tickets as soon as possible. Thank you for your prompt attention to this issue. My contact number is [redacted]47. Thank you for your assistance.

To: Mr. Oliver Dlouhy, CEO of Kiwi.com International Travel Agency, Dear Sir/Madam, I am writing regarding my Booking Number: [redacted]66 and the refund amount posted in my Kiwi.com account of Euro [redacted].34. However, upon receiving the refund, I noticed that it had been reduced to Euro [redacted].99. This reduction was unexpected and left me quite surprised. I have been patiently waiting for this refund, sending numerous emails over the past two years, and yet the amount was significantly decreased. I am disappointed that the refund did not align with your policy. Could you please investigate the matter on your end? My details are as follows: Name: Lilibeth R. Email: [redacted] Phone: [redacted] ([redacted]) in the Philippines I would appreciate an urgent response. Thank you, Lilibeth R.

I had booked a flight with kiwi.com from Halifax, Florida, on June 2 to return on June 6. When I arrived at the airport for my return flight, I was informed that it had been canceled. I did not cancel the flight, and I had to purchase a new ticket from another airline to get home that night. This situation caused me a lot of stress, anxiety, and additional expenses. I am requesting a refund for my ticket as I paid for a nonexistent flight. I have noticed similar complaints in reviews about this situation happening frequently. If I do not receive a satisfactory resolution, I will involve my lawyer. My booking number is [redacted] [redacted] [redacted].

I purchased a ticket from Bangkok to Laos through Kiwi, but Thai AirAsia did not issue me a boarding pass. They mentioned I bought online through a third-party and would not let me board. When I insisted that my booking reference was not in their system, they acknowledged it was there but still refused me. I am disappointed with the wasted time and money. Please refund me and cover my hotel expenses. Failure to do so will result in legal action, including pursuing the matter in a Singapore court. I anticipate your prompt response and resolution. Displeased with Bangkok AirAsia's staff. Thank you.

I recently made a flight reservation for a round trip from Dubai to Mumbai departing on July 20 and returning on July 27 through the Kiwi App. The payment of AED [redacted].00 was processed using a Debit Card ending in [redacted] on KIWI.COM. My booking reference number is 3[redacted]3. However, I have not received an e-ticket due to an error in my email address. The correct email is [redacted] I would appreciate guidance on how to proceed in obtaining my e-ticket.

I have booked a roundtrip flight for two individuals named R. R. Kavankar and A. Valentini from July 20th to July 27th. Regrettably, I entered an incorrect email address, causing me to miss receiving the tickets and PNR number via email. Although I have the confirmation number, no other information has been sent to me. Even after updating my email address in the app, I have not received any emails or seen updates about the booked flights in the app. I made the payment on the spot for this booking. The booking number is [redacted]. Your prompt assistance is greatly appreciated.

Hello. I have not received a refund for my inquiry [redacted] over a year and several months ago. It seems your service does not consider customers' situations. My negative experience with the KIWI agent has lasted almost two years without a satisfactory, honest response as per regulations. I am considering taking legal action. I hope you understand my position. Sincerely, El Moudden Mohamed

Our family's flight to Venice is scheduled for Sunday, June 18 at 11:30 am. The confirmation number is [redacted]43. I purchased the tickets and we will be traveling with our 3-month-old baby who will be held by her mother. I am unsure if I need to buy a ticket for her as well. We are going to Venice for her baptism. I have already purchased seats for every passenger for the round trip. Any assistance would be greatly appreciated. Best regards, Fran M.

I am facing a situation at London Gatwick airport due to a disrupted journey from Chicago O’Hare to Athens via Reykjavik and London. After a medical emergency on-board, I couldn't make my connecting flight from Reykjavik to London, causing issues with transferring to Sky Express. Despite having proof of booking and tickets, Kiwi's website is having technical problems, making it challenging to reach customer support. I anticipate missing my connecting flight to Athens and may have to purchase a new ticket at short notice. I urgently need to contact Kiwi to discuss compensation or rescheduling my flight promptly.

I made a mistake while booking flights from Belfast to Athens by typing in an incorrect email, [redacted] My actual email is [redacted], and my partner's email is [redacted] I tried to add the correct emails during booking, but I couldn't remove the typo. I'm concerned that important emails like the confirmation and boarding passes will go to the wrong address. Additionally, I don't have full access to the flight details on the app due to the wrong email. I've been trying to contact Kiwi for assistance, but I can't find a phone number. Please update the email to [redacted] and ensure all future communications are sent there.

I've been in contact with the online helpdesk since last night, and unfortunately, the response time has been extremely slow. This matter is time-sensitive as I risk losing over $[redacted] due to a website glitch preventing me from purchasing at the locked price. I have shopped on your website previously, so this current experience is quite concerning. Despite attempting on both Chrome and Safari, as well as on my phone, the purchase button continuously refreshes without processing the transaction. My card has worked for a $30 payment before, and I have successfully made other significant online purchases with it, so the issue seems to be with the website. It's crucial to resolve this swiftly as the locked price expires at 2 pm. I have tried different cards, but the same refreshing issue persists. If this problem remains unresolved, I would appreciate a $30 refund and assistance covering the cost difference for an alternative flight.

Hello, I'm Maria Teresa Di Poto. I made a booking through Skyscanner for a return flight from Naples to Trieste for August 9th with a return on August 18th through Kiwi. Unfortunately, I mistakenly deleted the confirmation email and can no longer access the flight reservations for myself and two others, Andrea Marmorale and Loredana Amich. Can you please resend the reservations to [redacted]? Thank you in advance for your quick response. Best regards, Maria Teresa Di Poto.

Hello, I am reaching out regarding my recent travel experience. I booked tickets through Kiwi with Booking number [redacted]58 for myself, Y.K., and A.K. for a trip to Florida and the Bahamas. Despite having the necessary travel documents for my child, the ferry from Fort Lauderdale to the Bahamas denied boarding, causing us to cancel our trip. We were assured by U.S. Customs and Border Protection that the birth certificate was sufficient for our child's travel. After a frustrating experience at the port, we had to return to Virginia by car. Now, we are seeking a full refund for the upcoming flight from Florida to Virginia scheduled for June 25th due to these unforeseen circumstances. We kindly request your understanding and assistance in processing the refund promptly.

Hello, I'm reaching out regarding my recent travel experience. My booking number is Booking [redacted]58, and I had booked tickets through Kiwi for a trip to Florida and the Bahamas with my family. Unfortunately, we encountered issues while trying to board a ferry to the Bahamas. Despite my child having the necessary documentation - a valid passport and U.S. birth certificate - the ferry staff insisted on an American passport, even though U.S. Customs and Border Protection had advised us otherwise. Due to this refusal, we had to cancel our trip and return to Virginia by car. Now, we have three tickets booked through Kiwi for a flight from Florida to Virginia on June 25th. Considering the circumstances were beyond our control, we kindly request a full refund for these tickets. We believe the airline will have enough time to resell them and avoid any losses. We hope for your understanding and assistance in this matter. Thank you for your attention, and we look forward to resolving this issue promptly. Sincerely, Y. K.

I have a fully paid flight booked with the Booking #[redacted] [redacted] [redacted] for the following route: - Manila to El Nido on June 19, [redacted] - El Nido to Manila on June 22, [redacted] Accompanying me is Ms. DL Afuang. Currently in LIO Airport, El Nido, we encountered issues. Our PNR carrier reservation number is 96C8UB. Upon arrival, we were informed by AirSwift that our names were not on the passenger list, and flight T6143 had already departed earlier than scheduled without any prior notification to us. We urgently need to return to Manila today. Immediate assistance is greatly appreciated.

I recently purchased three tickets to Canada, and the payment was deducted from my account. However, I encountered an error stating that Qiwi was unable to reach the airline. After contacting my bank, I was informed that the refund process is now in your hands. I kindly request your assistance in resolving this matter promptly, as the delay in receiving the refund is disrupting our plans and causing unexpected expenses. Thank you for your attention to this issue.

Good afternoon, my name is Jessica. I have a flight scheduled for June 30th to San Andres, Colombia, returning on July 3rd. The return flight was changed, and I had to buy another ticket. Now I received another email with a new change that incurs a cost or offers a full refund. I need this resolved promptly, or I will have to consider filing a public complaint against your company for its lack of responsibility towards customers and the abuse of changing a paid flight with an additional cost. The flight number is [redacted]13. Thank you.

I am booking two separate flights from Edinburgh to Birmingham via Dublin on Ryanair. The quoted price for each flight is £37. When selecting the saver option, the total price should be £73 as expected. However, after proceeding to select seats, I am being charged an additional amount, resulting in a new total of £[redacted].20. The breakdown of the charges is as follows: 2 passengers (£73), seat selection from EDI to DUB (£40.73), seat selection from DUB to BHX (£38.47), and free auto check-in. Can someone please explain why the total price has suddenly doubled from the original £73 to £[redacted].20 on the booking page?

We reserved our Jayapura to Kuala Lumpur flights through Kiwi.com. The trip required a layover in Makassar for about 3 hours. Nevertheless, Kiwi.com updated our booking, presenting a new flight from Makassar to Kuala Lumpur, departing 20 hours later than our original flight. This new flight was operated by AirAsia. Upon contacting AirAsia, they verified that the original flight was indeed canceled. AirAsia agreed to provide a refund, advising us to request Kiwi.com to start the refund process with AirAsia. Sadly, Kiwi's customer support has been unresponsive to my attempts to contact them. I seek guidance on how to proceed in this situation.

Hello, I had made a booking for my upcoming trip quite some time back. As the departure date approaches, I decided to review all the details. I had made payments for checked baggage weighing 15kg for all segments of my trip. However, upon directly checking with the airline, I realized that none of my bookings reflected the paid baggage allowance, aside from the free carry-on baggage. This inconsistency has left me feeling confused and frustrated. I am reaching out to seek an explanation for this oversight and would greatly appreciate it if this issue could be rectified promptly. My family and I have used Kiwi's services in the past without encountering many problems, so I am hopeful that this matter can be resolved efficiently. Thank you, Emi Sinella