Kiwi.com Customer Service Issues

Regarding Booking [redacted]16, 1. On December 15, I requested luggage for my return flights and inquired about payment via PayPal. 2. I received the wrong booking link from "Veronika C.," which included luggage for all flights. 3. Despite requesting a correction the same day, it was not addressed. 4. "Benmakhroub K." confirmed PayPal as a payment option and I sought guidance on the process. 5. Following contact with "Maansi M.," I was informed that IT was handling the issue and to await resolution. 6. On December 20, I inquired about the progress and was informed by "Ernest L." that PayPal was not accepted. I reiterated my request for the correct December 15 link. 7. A new link was provided, containing only the return flights as per my initial request, but with double the prices. 8. Noting the error, I raised a complaint and "Emelda A." acknowledged the miscommunication and requested an apology.

Hello, I made a flight booking with "kiwi.com" from Dublin to Buenos Aires. Recently, I received communication from kiwi.com stating that the carrier has altered my trip. They informed me that there are no more direct flights from Dublin to Barcelona on the 10th of February [redacted]. They gave me two options: changing my trip with an additional fee or canceling for a refund. As someone well-versed in civil law and airline policies, I find these requests unjust. It is unfair to ask for an extra fee when the airline cancels or changes a flight. I am prepared to take legal action if I do not receive a refund of €76.79 from "kiwi.com" for the unwarranted fee I paid. Best regards, E.T.

Good afternoon, We have an employee who was scheduled to travel from Kannur, India, to Riyadh, KSA, but the trip was canceled due to the pandemic. We are now looking to rebook his return flight to Riyadh on January 20, [redacted]. The details are as follows: Passenger: Mr. R.Kundungal PNR: GHMNMI Booking number: [redacted] [redacted] [redacted] Original return flight date: March 24, [redacted] (canceled due to the pandemic) New Return flight date: Jan 20, [redacted] We kindly request your prompt assistance as we intend to utilize the credit. Best regards, -Michael- Dec 23, [redacted] Good morning, Despite our efforts to rebook the flight, we have not received a satisfactory response. Therefore, we are now requesting a refund. Before proceeding, we would appreciate your prompt clarification on this matter.

Hello KIWI Team, I recently booked a multiple flight package through KIWI, and there have already been 2 changes. I am concerned about the extra fees I am being asked to pay for these changes. I would like to inquire about the possibility of receiving a refund. Additionally, if I do pay the fees, can you guarantee that there will be no further changes that would require additional payment? My booking confirmation number is #[redacted]37, and my name is Axel Rouam. Thank you for your help. Axel Rouam

I am still facing an unresolved issue with Kiwi.com. I need to cancel or reschedule flights from Germany to Norway due to the high-risk status of Norway. The outbound flight is scheduled for December 27th, [redacted]. Unfortunately, I have been unable to contact Kiwi.com through any means. The phone number provided does not recognize my booking number, and there is no response via email or chat. Despite being willing to rebook my flights for free, Ryanair and Eurowings require Kiwi.com's approval for any changes. This situation has led to a loss of [redacted] Euros for flights for three people. I require assistance in reaching Kiwi.com to resolve this issue promptly. Best regards, Ilona M.

I bought a plane ticket for a trip to China on 08/17/[redacted] which I couldn't take due to new regulations in Hong Kong. I managed to get refunds for parts of the trip in China but not for the SFO-HKG leg (CX873) as I was marked as a "no show." After discussions with Cathay Pacific and the DOT, Cathay agreed to refund the flight. The refund was processed through Kiwi, the original booking platform, who confirmed receiving the refund from Cathay but due to cash flow issues could not reimburse me immediately as agreed in April [redacted]. Despite multiple requests, Kiwi has now stopped responding to my messages. I have raised the issue again with the DOT. Not sure what more I can do as I can't find a mailing address for Kiwi.com. The booking number is [redacted]66.

Ticket number [redacted]43 was reserved on December 21, [redacted]. I arrived at the airport on the same day, but was unable to receive my ticket at Bahrain airport since they do not cater to Filipino nationals like myself. Unfortunately, I missed my flight due to this issue and could not use my ticket. I would appreciate assistance if there are any changes to the route. Thank you. Email: [redacted]

Hi, I recently made a booking with the following booking number: [redacted]. Shortly after booking, I realized that the transit involved traveling between two different airports. I quickly contacted the UK customer service team to request a cancellation, but unfortunately, I did not receive helpful assistance. Due to the current Covid-19 regulations, I am unable to transit between two airports in Paris. When I made the booking, it was not explicitly mentioned that the transit involved two airports, and there should have been clear information provided to customers regarding the flight details. I am eagerly awaiting an urgent response. Best regards, Zina

Dear Kiwi Team, I am reaching out regarding travel disruptions I experienced. The booking details are as follows: BOOKING NUMBER: [redacted]. Due to airplane delays, I was unable to complete my journey and missed my connections. Despite my attempts to contact Kiwi.com through the app and phone lines, I was unable to make contact or receive a response. I kindly request a refund for the unused tickets due to the delays that led to missed connections. Additionally, I incurred expenses purchasing tickets with another airline as Kiwi did not provide a resolution during my travels. Awaiting your response. Thank you and have a great day. Sincerely, Maria P.

Hello, I need urgent assistance. My son, J.F. Marinoni, booked a flight from New York (EWR) to Zurich departing on the 27th of December, [redacted]. However, we have not received a confirmation or e-ticket yet. The airline, Swiss, seems to have confirmed the flight. We are unable to cancel the booking, but without the e-ticket, we are concerned as the departure is only a few hours away. Any immediate help would be greatly appreciated.

Hello, I wanted to share that my partner and I had booked flights from Germany to Italy with Eurowings and Ryanair. Unfortunately, we both fell ill and have medical certifications to support this. Additionally, I had a prior COVID contact, adding uncertainty to whether my illness was COVID-related or not. Due to our conditions, we had to cancel our flights just two or three days before departure due to fever and other symptoms. Our booking was made through Kiwi.com with booking number [redacted] [redacted] [redacted] and the email [redacted] Despite our attempts to contact Ryanair directly, we require references we don't have as the booking was made via Kiwi.com. The customer service was unable to locate our booking with the provided email address, asking for one associated with the booking. We are hopeful for credits or coupons from Eurowings and Ryanair as this trip was a significant investment for us. It would mean a lot to us to have the opportunity to use these credits for future flights. Your assistance in making this possible would be greatly appreciated. Best regards, Solveig

We had booked flights from Germany to Italy and back with Eurowings and Ryanair. Unfortunately, we both fell ill and have medical certificates to verify this. I also had a Covid-19 contact prior to falling ill, adding to the uncertainty. As a result of our illness, we had to cancel our flights a few days before departure due to fever. Our booking number with Kiwi.com is [redacted] [redacted] [redacted], and the email used for booking is [redacted] My contact number is +49 [redacted]4. I have tried to reach out to Ryanair, but they require references that we do not possess since we booked through Kiwi.com. The customer service representative was unable to locate our booking using the email address provided. They suggested that I contact Kiwi.com for assistance. We are hoping to receive a credit or coupon from Eurowings and Ryanair due to the circumstances. This trip meant a lot to us, and we are disappointed that we couldn't go. We would greatly appreciate any help in resolving this matter.

Dear Kiwi, I believe there was an error made with my ticket, number [redacted]02. Instead of being one reservation, it was split into two. This mistake is concerning as such errors should not happen from a reputable company like yours. I kindly request a refund for the tickets or a partial refund. This money is significant to me as I need it for living expenses, including paying my employees. I hope this matter is taken seriously and resolved promptly. Thank you.

My initial flight got canceled right as I arrived at the airport. Spirit attempted to rebook me on a Southwest flight, but there was a mix-up with the reservation, causing me to miss the flight. The alternative flight provided by the airline wouldn't have allowed me to catch my connecting flights. I am requesting a complete refund for this situation. The experience has been incredibly frustrating, and I have been rushing around the airport for three hours. Fortunately, I had arrived early, although it turned out to be unnecessary.

Subject: Assistance Needed for Flight Schedule Changes Hello, I am Jaime Abdiel Lazaro Garcia. I recently noticed changes in my reservation (booking number [redacted]62) with you that have resulted in a missed connection on my Madrid-Dublin route, as the departure time is now 10 hours and 55 minutes earlier. Originally, my flight was scheduled as Madrid-Dublin (flight number FR7157) departing at 21:30 on January 15th. However, it has been changed to Madrid-Dublin (flight number FR7257) departing at 10:35 on the same day. Unfortunately, I will be on a different flight during this time, making it impossible for me to catch this connection. Both of these flights are with RyanAir. I kindly request assistance in rearranging my schedule for a time after 18:00h without incurring extra costs, as these changes were not made at my request. I appreciate any alternatives or solutions you can provide. Thank you for your support in this matter. Best regards, Jaime Abdiel Lazaro Garcia

Hi, I recently noticed a charge on my bank account for a flight that I did not actually purchase. When I attempted to book a flight, I encountered an error during the payment process and decided to book through a different platform instead. Despite not receiving a confirmation for the flight, I was charged €31 on December 2nd, [redacted], with payment reference PP.[redacted].PP. The transaction was made through PayPal with transaction ID 8AN42959XF[redacted], but the funds were withdrawn from my bank account. I have already reached out to Paypal regarding this issue, but I suspect the error may lie with kiwi.com. I kindly request a refund for this unauthorized charge.

Hello, I'm attempting to reach AIRCALIN to retrieve my credit note due to flight cancellations last year. Unfortunately, they are unable to locate my ticket for the Narita to Tontouta flight on April 29, [redacted]. Could you please provide me with the flight details and ticket number for the aforementioned flight? I have attached a copy of the flight for your reference. - From: NRT Tokyo, Japan (Narita International) - To: NOU Nouméa, New Caledonia (La Tontouta International) - Departure: 12:15, Wednesday, April 29, [redacted] - Arrival: 22:55, Wednesday, April 29, [redacted] - Airline: Aircalin

Regarding Booking [redacted]17 with Kiwi, unfortunately, my experience with the company was disappointing. I purchased tickets for a round trip from San Juan to Culebra, but the return flight operated by Cape Air was canceled. While Cape Air offered alternative flights the next morning, Kiwi charged an additional $[redacted] per ticket for the change, claiming it would have been free if I had purchased their protection plan. I find this unreasonable, as I believe the airline or Kiwi should compensate for the inconvenience caused. When I voiced my concerns to Cape Air staff, they were also surprised by the situation. I feel taken advantage of and will be pursuing this matter further. Kiwi's approach to this situation is unacceptable, and I will not be using their services again unless this issue is resolved satisfactorily.

Dear Sirs, I booked a flight with kiwi.com back in November using booking code [redacted] [redacted] [redacted] for myself and my daughter in April, hoping to secure cheaper rates as I had heard positive feedback about their prices and services. Unfortunately, my experience has not been as expected. Ryanair recently informed me of the cancellation of one of the flights in my booking, offering only alternative dates with additional charges. I am unable to accommodate these changes financially, as they were not within my control. Therefore, I am requesting a full refund of [redacted].09 euros to the visa credit card used for the payment. I appreciate your prompt attention to this matter. Thank you for your cooperation. S.K.

I am looking to make flight reservations over the phone since the online systems are not functioning properly. Please share a contact number where I can reach you to make airline reservations. You can text me at [redacted]. If needed, you can also email me at [redacted] However, my emails have not been going through due to hacking reasons.