Your reply keeps saying what do I want kiwi to do and I’ve told you tha* this reservation needs to be added to my bookings so I can make a change.

GetHuman5884146's customer service issue with Kiwi.com from March 2021

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GetHuman5884146's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5884146 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5884146 can let us know if they help or not.
Before contacting them, items GetHuman5884146 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman5884146's own words
Kiwi needs to add this reservation to my bookings. ... I have a reservation booking ID ***-***-***, invoice ****-******* dated September *, **** for an Easyjet flight from Milan to Paris, carrier reservation *K*TFV*T. This reservation is not in my bookings and the chat agent said to contact kiwi help desk. I need Kiwi to add this reservation to my bookings so I can make a change.**You keep telling me to fix this issue but I can’t - I need Kiwi to add this flight to my bookings. It’s now been * days. Please get back to me with how Kiwi will fix this.
I can’t make any changes to this flight unless kiwi adds it to my bookings. I’m looking at the e-ticket from Kiwi so I know I have a reservation. It’s most frustrating that you cannot email or call Kiwi directly.
I need this reservation added to my bookings so I can make a change within ** hours of the flight.
I was new to Kiwi last year - I expected I’d be able to deal directly with them - this has not been the case.
As I say, kiwi won’t help unless this flight is in my bookings so I need it added.
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Kiwi.com

My bookings
Customer service issue
Reported by GetHuman5884146
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 4723 others
0 customers following this

Timeline

GetHuman5884146 started working on this issue
Mar 24th 10:15pm