I am writing on behalf of my parents about the refund of air tickets. My parents bought...

I am writing on behalf of my parents about the refund of air tickets. My parents bought air tickets from KIWI last year but their trips were cancelled due to COVID. Please find the booking details below.**Booking Number: **********Flight no: FD*** Thai AirAsia**Apr**** departing HKG **:**, arriving Chiang Mai **:***Flight no: FD*** Thai AirAsia***Apr**** departing Bangkok **:**, arriving HKG **:****Passenger Name:*MS Tang Shuk Chong*MR Lam Yat Ming**As my parents are not familiar with the internet, last year they bought air tickets through a friend who is a member of KIWI. Unluckily we lost connection with that friend and now we are still waiting for the refund from your company.**I tried to check the refund status from KIWI.COM and yet it was unsuccessful because the booking reference could not be found under my name or my parents' name. Your website is not helpful too because I could not find any contact information to customer service. Grateful if you could follow up with the refund update me the progress.**Thank you very much.