Kiwi.com Customer Service Issues

I need to cancel my flight with booking number [redacted] [redacted] [redacted]. I am unable to access this booking on my Kiwi account or it may not exist. The payment has already been processed. Passenger name: Íris Þórarinsdóttir, email: [redacted] The flight is from Poland to Iceland, from Wroclaw to Warszawa, then Warszawa to Reykjavik KEF, Iceland. Cardholder name: Gestur Pálsson, email: [redacted] Payment method: Visa ending in [redacted].

I received a refund offer from Kiwi.com for my flight change, with the option to request a refund through Ryanair. However, Ryanair requires three specific details to proceed with the refund: the "Reference number," the "Email address," and the booking "Telephone number." These details are different from the information provided by Kiwi.com. Kind regards, Lorraine C. Booking number: [redacted] [redacted] [redacted].

I have recently made a reservation/purchase and I am in need of the confirmation numbers for my flight tickets. The only numbers I have at the moment are the booking confirmation provided by Kiwi.com, which do not seem to work on the airlines' websites. I received a document from Kiwi.com, but it does not include the specific flight ticket confirmation numbers. Any assistance on providing me with the correct information would be greatly appreciated.

I booked a ticket this past Thursday for me, Yisrael Tangy, my wife Rachel Tangy, and baby Nahman Tangy, for Monday the 21 or Tuesday the 22 of December, flying from Manchester to Tel Aviv via Berlin with self-transfer on Ryanair. I must have made a mistake while entering the email address because the bank says the payment went through, but I did not receive any email regarding the booking. Please resend the confirmation, etc., to the following email. Thanks.

I wanted to inform you that I made a flight booking via kiwi.com to travel from New Delhi to Bangkok on December 1, [redacted]. Unfortunately, I couldn't board the flight because I didn't have a UAE visa. The itinerary included a layover from New Delhi to Dubai on Air Vistara Flight No. UK223 and then Dubai to Bangkok on Emirates Flight No. EK384. I kindly ask for a prompt refund for this situation, and if you require any further information, please feel free to contact me using the email address I provided.

Good evening, I am experiencing an issue with our booking. Regrettably, we mistakenly booked the wrong flight route. We intended to book a flight from Frankfurt to Podgorica on the 13th of December [redacted], but instead booked a flight from Podgorica to Frankfurt. Similarly, for the return journey, we booked a flight from Frankfurt to Podgorica on the 27th of December [redacted] instead of Podgorica to Frankfurt. Although we understand that we did not opt for a refundable fare, we kindly request your consideration in making an exception for us. We have already contacted Kiwi.com, the booking agency, but we seek your assistance as well. We are willing to cover any price difference; however, we wish to avoid losing our funds due to this error. The flight numbers are YM160 and YM161. I want to mention that this booking was intended as a Christmas gift for our mother, and I sincerely apologize for the mistake. We are hopeful for a positive resolution. Your help would mean a great deal to us. Thank you in advance for your understanding. Best regards, Anja Dragovic

Hello. I am Vjollca G. I had my flights booked from May 22nd to 27th, [redacted], with booking reference [redacted] [redacted] [redacted], from Glasgow to Albania and back. I have not received my refund yet, despite being informed that it would take 3-6 months. I would appreciate it if you could kindly review my case and provide an update promptly.

I am inquiring about booking number [redacted]9. Our reservations made through Kiwi.com got cancelled by the airline. Subsequently, our rebooked reservations faced the same fate. A refund was requested on September 14, [redacted]. Regrettably, almost two months later, on November 6th, an email hinted at a partial refund due to a possible delay on our supposed "flight from Lisbon to Washington on 16 September, [redacted]." Confusion arose as we never undertook any such journey because the flight was cancelled. We seek clarification on the acknowledgment of our inactive reservations and are eager to learn about the progress of our full refund.

Hello, I wanted to let you know that my first return flight has been changed to the next day, causing us to miss the second part of our journey. I am not interested in the alternatives provided by Kiwi. Additionally, I do not wish to receive a refund for the entire trip. Is it possible to only get a refund for the second leg of our return flight? Currently, I am only given two choices, either a full refund or selecting an alternative. If I do not choose either, will our other flight tickets remain valid? Thank you. Emilie

On September 28th, [redacted], I received confirmation from Kiwi that my refund request for a cancelled flight due to the pandemic has been acknowledged. However, it has been almost three months since then, and I have yet to receive my refund. Can you provide an update? Thank you. Booking Number: [redacted] Refund Application: Thank you for your refund request. We will contact the carrier(s) on your behalf to obtain any available refund. Once we receive the refund from the carrier, we will send it to you at the earliest convenience.

Dear Sir or Madam, I hope this message finds you well. Last year, due to the impact of the Coronavirus, all flights to China were canceled. My family and I had booked tickets through the KIWI website. Unfortunately, after the cancellation, we have not received a refund from KIWI unlike other agencies. It has been nearly a year, and we are still waiting. The lack of communication and delay in refunding our money has caused us significant financial loss. We are unsure of how to proceed with taking legal action against KIWI. Their customer service has been disappointing, simply telling us to wait without any clear timeline. I am reaching out for your assistance in resolving this matter promptly. Warm regards, Reza Booking Number: [redacted]2

Good morning, I am contacting you to request a full refund for invoice [redacted], booking code [redacted]04, purchased online on 11/27/[redacted]. I booked a flight for 12/26/[redacted] from London to Napoli with a layover in Amsterdam. The second leg of the flight from Amsterdam to Napoli with EasyJet, scheduled for 12/10/[redacted], was canceled due to circumstances beyond my control, preventing me from using the remaining legs with KLM and British Airways to my final destination, Napoli (Italy). Therefore, I am explicitly requesting a refund for the total amount of the invoice, including: • €76.00 for the London-Amsterdam flight; • €32.96 for the Amsterdam-Napoli flight; • €[redacted].04 for the Napoli-London flight; totaling €[redacted].00. Since the cancellation is not my fault, I demand immediate reimbursement of the entire amount paid for the tickets on 12/27/[redacted] via Visa, under the name of Nicola Nappi, or I will have to involve the appropriate legal authorities. With 14 days left until my flight, I urgently request assistance or I will have to seek compensation for damages. Regards, Domenica Nappi My request: Refund: €[redacted].00

Hello, my name is Vivek John. I had booked flight tickets to India for last March [redacted]. However, all the flights were canceled due to the pandemic, and airports went into lockdown. Consequently, I paid extra for an assisted refund, which initially indicated a processing time of 6 months on the app. Now, I am unable to view any status of my refund or booking in the app. Additionally, I am struggling to locate any customer service numbers that I previously used during the time of the flight cancellation. I hope you can assist me in obtaining my refund, as it has been almost a year since the cancellation. My booking number is [redacted]91. Thank you.

Good morning, I am writing to request a full refund for invoice [redacted], booking code [redacted]04, purchased online on 27/11/[redacted]. I bought a flight for 26/12/[redacted], from London to Naples with a layover in Amsterdam. On 10/12/[redacted], the second leg of the flight, Amsterdam-Naples operated by EasyJet, was canceled, preventing me from using the rest of the journey with KLM and British Airways, as my final destination is Naples, Italy. I explicitly request a refund for the total invoice amount, which includes: • €76.00, flight London-Amsterdam (KLM); • €32.96, flight Amsterdam-Naples (EasyJet); • €[redacted].04, flight Naples-London (British Airways); totaling €[redacted].00. As the cancellation is not my fault, I urge immediate payment of the full amount via Visa, under Nappi Nicola on 27/12/[redacted]. If not, I will have to seek legal action. I have 14 days left until my flight, and I urgently request assistance or will have to seek compensation for damages. Regards, Nappi Domenica My request: Refund: €[redacted].00

Hello, I am a parent of your client, T.E., who recently purchased an e-ticket with reference number [redacted]14. The flight itinerary included stops from Harare to Addis Ababa Bole International Airport, Addis Ababa to Frankfurt, Frankfurt to Istanbul, and Istanbul to Ercan International Airport. Upon reaching Addis Ababa, T.E. was denied boarding for his connection flight to Frankfurt due to visa issues (Turkish visa concern). Subsequently, he has been held at Bole International Airport since 21:00 yesterday, the 12th of December, [redacted]. His travel documents and luggage were confiscated, and he is currently navigating the departure hall. The airline staff is urging him to purchase a new direct ticket from Addis Ababa to Istanbul. Your prompt assistance in this matter would be greatly appreciated.

I need assistance with my round trip flight that left Tampa at 12:45 pm EST, with stops in Toronto and final destination Lisbon. Unfortunately, I missed my return flight on Christmas Eve. This is only my second time flying, and I couldn't find any contact information on your site for assistance. Can you please help me? I do not want to cancel the trip, but I need to explore other options such as adjusting the dates. Thank you for your help.

I missed my flight from Tampa, which was a round trip to Lisbon, Portugal via Toronto. This is only my second time flying in 10 years, and I'm feeling very anxious about missing it. I bought the ticket recently, so I really need to get to my destination without requesting a refund. I have a family event that I cannot miss. Flight number: AC939. My name is Ashley Butterfield. Thank you.

Hello, I am inquiring about the quarantine and isolation regulations regarding connecting flights. I am looking at a return trip from Ireland to Poland with a connecting flight through London. I have noticed that Kiwi offers this route, but I require clarification on a few points. Firstly, I am aware that passengers traveling from Poland to the UK must undergo a 14-day quarantine or self-isolation period. I am uncertain how this rule applies to connecting flights. What guidelines should I follow to avoid quarantine during my layover in the UK? Secondly, my flights are scheduled for December 27, [redacted], and January 7, [redacted], with the connecting flight taking place in the UK after Brexit. How will this impact customs regulations and duties? Thank you in advance for your prompt response. Best regards, Kris

I am David Taurima, and I am currently waiting for a refund regarding booking number [redacted] [redacted] [redacted] for a Qantas flight QF [redacted] scheduled for 3/8/20. I was informed by Kiwi.com on 13/11 about the delay in refund due to awaiting the carrier's response. When my husband attempted to check in for the flight, he was informed by the Qantas desk that there was no booking. Upon reviewing the documents, it appears a reservation number was supposed to be issued but was not, leading us to believe that Kiwi.com did not make the payment to Qantas for the ticket, resulting in my husband being denied boarding. We are becoming increasingly frustrated with Kiwi.com's lack of progress, and if we do not receive a satisfactory update within the next 7 days, we may have to consider legal action. I am Maureen Taurima, and you can reach me on [redacted] or [redacted]. Thank you for your attention to this matter.

I have flight credits from a TAP Portugal flight cancelled due to COVID in May [redacted]. When trying to use them on the TAP Portugal website, I was told they are invalid. I'm unsure if this is because I need to use them on KIWI or if they were never valid. One is in US Dollars and the other in RUB. Attempting to redeem in both currencies on the TAP site failed with my original booking number, [redacted]. No one answers the phone at KIWI or TAP. I'm hoping to get my money back or at least understand the situation. Despite emailing and calling multiple times, I feel neglected. I want to resolve this before taking further action online. COVID shouldn't lead to dishonesty regarding refunds for customers.