Booking no **********Hi Kiwi Service Support team,*A couple of months ago I have purcha...

GetHuman-elikorre's Refund a Charge issue with Kiwi.com from October 2020

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Before contacting them, items GetHuman-elikorre may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-elikorre's own words
Booking no **********Hi Kiwi Service Support team,*A couple of months ago I have purchased from your company flight tickets for me and my wife from Tel Aviv to Turkey via Pegasus airlines and although those flights were officially cancelled by the carrier company I have not yet received any refund from your company although the law specifically say you have to refund my money.*Keeping in mind that a close friend of mine had purchased the same flight tickets on board the same flight directly from Pegasus airline he had been fully refunded the full amount of money exactly one week after the company cancelled those flights.*In addition I have also paid Kiwi extra treatment fee for handling the flights cancellation with Pegasus (your company had stated that this will take up to * weeks processing time) but nothing was refunded back to my account yet.*I demand that the Kiwi company will issue the refund for booking ********* with no further delay into my account in * days otherwise I will have to take legal actions against the Kiwi company.**Regards

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Kiwi.com

Refund a Charge issue
Reported by GetHuman-elikorre
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 3836 others
0 customers following this

Timeline

GetHuman-elikorre started working on this issue
Oct 1st, 2020 10:06am

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