My flights from Newcastle to Split in May of this tear were cancelled due to COVID...

GetHuman5248778's Refund a Charge issue with Kiwi.com from September 2020

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman5248778's own words
My flights from Newcastle to Split in May of this tear were cancelled due to COVID-**. I officially requested a refund from Kiwi by email on **th April and was advised by email from Kiwi that it could take up to * months to process. Five months later I am still waiting and being told that they are still awaiting payment from the carrier, although I have had separate (independent) bookings refunded by the carriers involved (EasyJet and KLM) in * and * weeks respectively. Each time I contact Kiwi I get a reply with the header 'request resolved' and saying that they are still awaiting payment by carrier(s). The situation may be resolved to Kiwi's satisfaction, but it is certainly not resolved to my satisfaction. What can I do to expedite matters?

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Kiwi.com

Refund a Charge issue
Reported by GetHuman5248778
Sep 10th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 4691 others
0 customers following this

Timeline

GetHuman5248778 started working on this issue
Sep 10th, 2020 7:27am