I had booked with kiwi.com with the booking number *** *** *** three flights for two pa...

GetHuman-schteffi's Refund a Charge issue with Kiwi.com from May 2020

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Before contacting them, items GetHuman-schteffi may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-schteffi's own words
I had booked with kiwi.com with the booking number *** *** *** three flights for two passengers:**Peach Aviation **:**-**:**- Do. **.*.*Seoul ICN*-Osaka KIX***Peach Aviation **:**-**:**-Mo. **.*.*Osaka KIX*-Okinawa Island OKA***Jin Air **:**-**:** - Fr. **.*.*Okinawa Island OKA*- Seoul ICN***Total: ***,**€ **One of the flights was cancelled by the airline (Jin Air):*Flightnumber: ****Reservation number: UHZ*BP*UHZ*BP**The other two by me, first because if I cant leave Okinawa then I cant go there (from Osaka) and then because of the Lockdown in my homecountry Italy. **I desperatly tried to contact Kiwi by mail and on there Website, but they did never gave me a real response- only automatic mails. They wrote me a Mail where they confirm the refund of **€ in total for the entire booking, whitch is not acceptable an whitch they never gave me. **I really dont know what to do. **Greetings *Stefanie Sinner

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Kiwi.com

Refund a Charge issue
Reported by GetHuman-schteffi
May 29th, 2020 - a year ago
Not resolved
Seen by 28 customers so far
Similar issue to 5311 others
0 customers following this

Timeline

GetHuman-schteffi started working on this issue
May 29th, 2020 9:28am
GetHuman-schteffi indicated the issue is not fixed yet.
May 30th, 2020 7:38pm

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