you sold me a Lufthansa ticket is not usable. I need a full refund. E-ticket...

GetHuman-economis's Refund a Charge issue with Kiwi.com from April 2020

Help with my Kiwi.com issue
First: share to improve GetHuman-economis's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-economis may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-economis's own words
you sold me a Lufthansa ticket is not usable. I need a full refund. E-ticket ***-***********. *I sent my request to refund the ticket on April * but I still did not get a response from you. It appears you are ignoring my request to refund the ticket that I bought the Lufthansa ticket via KIWI. As you can see I bought the ticket a day before the departure date in reliance of Lufthansa but the next early morning Lufthansa in Paris Charles De Gaule airport informed me with the attached notice that all transit passengers via Bangkok are not allowed. That means you sold me a ticket that is not usable to me. Therefore I had to pay a much higher price to another airline to buy a ticket to Seoul ICN. **Since it is your mistake of selling the ticket that is not usable, please refund the ticket to me. I hope you take your business responsibility.

GetHuman-economis did not yet indicate what Kiwi.com should do to make this right.

How GetHuman-economis fixed the problem

We are waiting for GetHuman-economis to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Kiwi.com's attention and get better help faster. Tap below to get started.
Having Kiwi.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Kiwi.com

Refund a Charge issue
Reported by GetHuman-economis
Apr 16th, 2020 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 5278 others
0 customers following this

Timeline

GetHuman-economis started working on this issue
Apr 16th, 2020 9:04am

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies