Re: Gregory Voynow, CC *xxxxxxxx******Case Ref * N*C******Re: Charge for KIWI Airlines...
GetHuman3375130's Missed Flight issue with Kiwi.com from August 2019
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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman3375130's own words
Re: Gregory Voynow, CC *xxxxxxxx******Case Ref * N*C******Re: Charge for KIWI Airlines, Flight *s DY**** (Norwegian) and UX**** (Air Europa)* June *** ****, KIWI Booking ***********JFK - Madrid* Madrid-Valencia**Kiwi booked flights which required I change planes AND airlines in Madrid on my way to Valencia, Spain. The scheduled arrival time in Madrid of *:**PM was only * hour and ** minutes before the next flight's scheduled departure at *:**pm to Valencia. In that short period of time I had to get my luggage, go through customs and then turn around and go through the check-in and security process with a new airline. This was an impossible schedule, and KIWI should have realized it. As a result, although I rushed through every step, I missed my flight. I was relying on KIWI and its experience with booking flights to have scheduled flights that were possible to make* this was clearly impossible. Although KIWI's terms of service state I am responsible for making the flights, that assumed the scheduled flights had a reasonable chance of being made, and that KIWI should have assured that. As a result, I refuse to pay the fare.
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