Booking reference:**********I am extremely frustrated with having to pay ** Euros from...

GetHuman-zaidabu's customer service issue with Kiwi.com from December 2018

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The issue in GetHuman-zaidabu's own words
Booking reference:**********I am extremely frustrated with having to pay ** Euros from Amman to Bucharest and another ** from Bucharest to London due to a deficiency in your "Online check in" syatem. Checking in online was NOT available. I headed to the airport extra early to avoid any unexpexted issues only to find out that I have to pay ** Euros to board the first plane and another ** euros to board the second.**I did read the policies and I did see that a fee may be applied if I check in at the airport if an online check in is not made. However online check in was NOT available during mutiple trials dating back to * day days before take off. **The agent at wizzair felt so sorry for me that they gave me priority seeting because of hour frustrated I was.**I have both reciepts and expect a FULL refund of ***** euros credited to my credit card.**I have never been in a situation where I cant check in online due to a deficiency from an airline representative and having to pay for your shortcomings.**I wanted to call and sort it out at the time but it would have costed me a fortune as I was all the way across the globe.**I expect nothing less than a full refund. Please provide me with an email where I can attach both receipts.**Phone number ** ***-***-******Zaid Abu Risheh

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Kiwi.com

Customer service issue
Reported by GetHuman-zaidabu
Dec 30th, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 7175 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-zaidabu started working on this issue
Dec 30th, 2018 6:28am
GetHuman-zaidabu indicated the issue is not fixed yet.
Dec 31st, 2018 8:15am
GetHuman-zaidabu indicated the issue is not fixed yet.
Dec 31st, 2018 8:15am
GetHuman-zaidabu indicated the issue is not fixed yet.
Jan 13th, 2019 1:48pm