Hello,* we booked our flights with KIWI.COM for distanation from Dublin to Dubai for *d...
GetHuman1755237's customer service issue with Kiwi.com from December 2018
7 views | 6501 similar | 0 following
Help with my Kiwi.com issue
First: share to improve GetHuman1755237's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1755237's next move: find and follow the right step-by-step guide.
Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1755237 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1755237 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Kiwi.com has better answers for you: Kiwi.com Help Center
Before contacting them, items GetHuman1755237 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1755237's own words
Hello,* we booked our flights with KIWI.COM for distanation from Dublin to Dubai for *d of January, **** , and return **th January ****.*our BOOKING NUMBER: *********Total price for our flights: €****.***We was trying to book flights for * (Two) ADULTS , and * (one) INFANT (before ** month) , but THROUGH your Website we being CHARGED FULL PRICE FOR INFANT , where I checked separately from all provided Air Lines Companies the TOTAL FEE for INFANT from ALL OF THEM: Only €**.****I can provide all screenshots from each of those air lines companies and EXACT price for INFANT at the exact the SAME flight **I was talking to one of your agent representative over the phone , I been told that i FIRST MUST TO BOOK MY FLIGHT and pay the FULL amount for INFANT and after you can contact the AirLine Companied and get REFUND for us with our OVERPAIED AMOUNT !!!! **Looking Forward to hear from you shortly! **Kindly Regards *Julija and Anastasija Sakal
GetHuman1755237 did not yet indicate what Kiwi.com should do to make this right.
I have an issue with Kiwi.com too
How GetHuman1755237 fixed the problem
We are waiting for GetHuman1755237 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.