Hello,* we booked our flights with KIWI.COM for distanation from Dublin to Dubai for *d...

GetHuman1755237's customer service issue with Kiwi.com from December 2018

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Kiwi.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1755237 will need to dig through the advice provided by Kiwi.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1755237 can let us know if they help or not.
Before contacting them, items GetHuman1755237 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman1755237's own words
Hello,* we booked our flights with KIWI.COM for distanation from Dublin to Dubai for *d of January, **** , and return **th January ****.*our BOOKING NUMBER: *********Total price for our flights: €****.***We was trying to book flights for * (Two) ADULTS , and * (one) INFANT (before ** month) , but THROUGH your Website we being CHARGED FULL PRICE FOR INFANT , where I checked separately from all provided Air Lines Companies the TOTAL FEE for INFANT from ALL OF THEM: Only €**.****I can provide all screenshots from each of those air lines companies and EXACT price for INFANT at the exact the SAME flight **I was talking to one of your agent representative over the phone , I been told that i FIRST MUST TO BOOK MY FLIGHT and pay the FULL amount for INFANT and after you can contact the AirLine Companied and get REFUND for us with our OVERPAIED AMOUNT !!!! **Looking Forward to hear from you shortly! **Kindly Regards *Julija and Anastasija Sakal

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Kiwi.com

Customer service issue
Reported by GetHuman1755237
Dec 13th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 6501 others
0 customers following this

Timeline

GetHuman1755237 started working on this issue
Dec 13th, 2018 11:43pm