I need you explain before booking you show me about ?maybr recheck in, recheck luggage...

GetHuman-natkamon's customer service issue with Kiwi.com from December 2018

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The issue in GetHuman-natkamon's own words
I need you explain before booking you show me about ?maybr recheck in, recheck luggage and maybe need visa? after that i called etihad call center about this booking and then she told me do not need visa for me and i tried to explain to her what the email show and she said it is fine for me and the counter will help me anything. Then i try to use a manage trip on email and i put everything they ask and they show me do not need a visa as well and make me confident about this flight until i check in at counter and she said i need visa for abudabi in that time no more time to do and she suggested me to buy a new ticket and call to call center for refund my money. I have already called to call center and he told me in this case ethihad will not respond because I didn?t buy direct with them and he advise me to talk with you and i try to send email because i am on the plane and it will be broading time soon.
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Kiwi.com

Customer service issue
Reported by GetHuman-natkamon
Dec 5th, 2018 - a mon ago
I have an issue with Kiwi.com too
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GetHuman-natkamon started working on this issue
Dec 5th, 2018 9:20am